Member Support Specialist

Hinge Health

Guide Hinge Health members through their care journey as a Support Specialist. Provide expert assistance via email, phone, and chat in a remote setting.

Posted 4/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat.
Consistently deliver best-in-class support by providing timely, efficient, and empathetic resolutions that strengthen members' relationships with Hinge Health and contribute to team satisfaction and quality metrics.
Serve as a reliable, independent contributor who ensures prompt, clear communication while conveying warmth and empathy—acting as a trusted resource for fellow team members and helping onboard new hires.

Requirements

What you’ll need

Available to work a variable schedule within our hours of operation (4:00 AM – 8:00 PM PST), including evenings, weekends, and holidays as required
At least 1 year of experience in a call center or customer-facing role
Excellent member-facing communication skills (spoken and written) with strong interpersonal and soft skills
Demonstrated ability to manage multiple processes and workflows simultaneously

Benefits

Comp & perks

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsinterpersonal skillsempathyindependent contributorteam satisfactionworkflow management