Client Executive
Hinge Health
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $123,424 - $224,112 per year
About the role
- Drive exceptional client retention through proactive relationship management, strategic account planning, and early risk identification across your assigned portfolio of strategic enterprise accounts.
- Build and maintain meaningful relationships per client across different organizational levels.
- Identify decision-makers, map influence networks, and establish trust with C-suite executives through strategic value conversations that demonstrate measurable business impact.
- Research solutions, analyze options, and present recommendations with data-driven rationale.
- Understand how each client interaction connects to business outcomes (retention, expansion, competitive positioning) and articulate the specific value you're creating through relationship investments.
Requirements
- 10+ years in enterprise account management with demonstrated success managing strategic client relationships. Healthcare, benefits, or SaaS experience strongly preferred.
- Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+) in high-growth or competitive environments.
- Complex stakeholder management expertise across multiple organizational levels, including C-suite executives, procurement teams, and operational stakeholders.
- Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at-risk accounts. Must provide specific examples of turning around challenging client situations.
- Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C-suite stakeholders.
Benefits
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise account managementstrategic account planningdata analysiscontract negotiationsperformance guaranteespricing strategiesstakeholder managementclient retention strategiesrisk identificationbusiness impact analysis
Soft Skills
relationship managementstrategic thinkingtrust buildingcommunicationengagement maintenanceproblem-solvinginfluence mappingnegotiationadaptabilityclient-focused approach