Practice Operations Coordinator – Credentialing Focused
Belle
Director, Internal Communications – Operations
hims & hers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $220,000 per year
Job Level
Lead
About the role
- Build & Lead Communications Strategy: Develop and execute an integrated internal communications strategy for the Operations organization that translates complex operational initiatives, reinforces business goals, highlights impact, and strengthens employee connection to our mission.
- Support Executive Voice: Support the Chief Operations Officer on internal-facing communications, including org updates, leadership messages, town halls, and other high-visibility touchpoints.
- Partner Across Functions: Work closely with Operations leaders and the People/HR team to ensure messaging is aligned, effective, and employee-centered. You’ll also partner with our external Communications team to help shape external storytelling about our Operations capabilities and innovations as the company scales.
- Leverage AI & Data for Impact: Use AI tools to streamline workflows, generate insights, and optimize communication delivery — and apply data to measure engagement, identify trends, and continuously refine strategies.
- Deliver Impactful Content: Draft and edit communications such as announcements, leadership messages, HR communications, FAQs, and intranet content that reinforce transparency and trust.
- Create & Manage Processes: Establish structures for how Operations communicates across internal channels (Slack, email, intranet, live forums), ensuring consistency, clarity, and timeliness.
Requirements
- Minimum 10+ years of internal communications experience, with significant experience in Operations-focused communications.
- A proven ability to shape communications for on-site operational environments such as distribution centers or warehouses.
- Proven track record of partnering with HR/People teams to develop and execute communications that translate HR initiatives into clear and engaging messaging.
- Demonstrated experience using AI tools to optimize communications, drive efficiencies, and innovate workflows.
- Proven ability to apply data and analytics to measure communications effectiveness, inform decisions, and demonstrate impact.
- Healthcare communications experience (preferred, but not required).
- Track record of supporting senior executives with internal messaging and storytelling.
- Strong editorial judgment and exceptional writing and editing skills, with the ability to simplify complexity and strike the right tone for varied audiences.
- Comfort operating in a fast-paced, high-growth, remote-first environment, balancing strategic thinking with hands-on execution.
- A proactive, independent working style: you anticipate needs, build solutions, and deliver high-quality work with minimal direction.
- Strong collaboration skills, with experience building trust and alignment across leadership teams and cross-functional partners.
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
internal communicationsoperations communicationsAI toolsdata analyticswritingeditingcontent creationcommunication strategyprocess managementemployee engagement
Soft skills
collaborationstrategic thinkingproactive working styleeditorial judgmentcommunicationtrust buildingalignmentindependenceadaptabilityhands-on execution
