Operations

• Build & Lead Communications Strategy: Develop and execute an integrated internal communications strategy for the Operations organization that translates complex operational initiatives, reinforces business goals, highlights impact, and strengthens employee connection to our mission.
• Support Executive Voice: Support the Chief Operations Officer on internal-facing communications, including org updates, leadership messages, town halls, and other high-visibility touchpoints.
• Partner Across Functions: Work closely with Operations leaders and the People/HR team to ensure messaging is aligned, effective, and employee-centered. You’ll also partner with our external Communications team to help shape external storytelling about our Operations capabilities and innovations as the company scales.
• Leverage AI & Data for Impact: Use AI tools to streamline workflows, generate insights, and optimize communication delivery — and apply data to measure engagement, identify trends, and continuously refine strategies.
• Deliver Impactful Content: Draft and edit communications such as announcements, leadership messages, HR communications, FAQs, and intranet content that reinforce transparency and trust.
• Create & Manage Processes: Establish structures for how Operations communicates across internal channels (Slack, email, intranet, live forums), ensuring consistency, clarity, and timeliness.

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