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Senior Technical Program Manager
hims & hers. Drive the execution of complex technical initiatives, ensuring seamless collaboration across Product, Engineering, Clinical, Operations, and R&D.
About the role
Key responsibilities & impact- Drive the execution of complex technical initiatives, ensuring seamless collaboration across Product, Engineering, Clinical, Operations, and R&D.
- Establish and monitor success metrics and OKRs, tying technical program outcomes directly to system scalability, patient experience, and operational impact.
- Partner with technical and clinical leaders to identify opportunities for innovation in virtual care architecture and to remove operational or strategic barriers.
- Champion process improvement and standardization, enhancing how technical projects are scoped, launched, and measured across the Care Experience organization.
- Oversee launch readiness and continuous improvement, embedding feedback loops, retrospectives, and data insights to refine future initiatives.
- Represent the Care Experience organization in cross-functional technical forums, influencing stakeholders and guiding strategic tradeoffs.
- Foster a culture of accountability, transparency, and operational excellence across the telehealth delivery ecosystem.
Requirements
What you’ll need- 5-8 years of experience working as a Technical Program Manager in a highly technical, fast-paced environment.
- 3-4 years of experience specifically within a highly technical HealthTech space.
- Bachelor's degree required.
- Demonstrated success driving transformation or care delivery initiatives from conception to execution with measurable business and patient outcomes.
- Proven ability to translate strategic vision into actionable roadmaps and deliver through influence across technical and non-technical teams.
- Exceptional executive communication and stakeholder management skills, with the ability to distill complexity into clarity.
- Strong systems thinking, process design, and change management expertise.
- Adept at operating in fast-paced, ambiguous environments, balancing structure with agility.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Program ManagementProcess ImprovementChange ManagementSystems ThinkingData InsightsOKRsMetrics MonitoringProject ScopingAgile MethodologiesCare Delivery Initiatives
Soft Skills
CollaborationCommunicationStakeholder ManagementInfluencingAccountabilityTransparencyOperational ExcellenceStrategic Vision TranslationClarity in ComplexityAdaptability
Certifications
Bachelor's Degree