Senior Engineering Manager, Customer Platform
hims & hers
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $250,000 per year
Job Level
Senior
Tech Stack
JavaKotlin
About the role
- Lead and develop multiple teams of engineers and/or managers within the Customer Platform (focused on Subscription), fostering a high-performance and inclusive culture
- Coach and mentor engineering teams in Agile, Lean, and DevOps best practices, instilling a culture of iterative delivery, continuous improvement, and shared ownership
- Define technical strategy and execution plans aligned with business goals, focusing on innovation, reliability, scalability, and quality of our platform
- Drive alignment across squads and cross-functional partners to deliver on key initiatives while managing competing priorities
- Scale the architecture and systems with long-term growth and performance in mind, anticipating technical trends and integrating emerging best practices, with a strong focus on evolutionary architecture to ensure adaptability and continuous improvement
- Design and implement process improvements, enhancing productivity and delivery velocity
- Champion engineering standards and ensure robust assurance practices in a modern, agile environment
- Collaborate with product, design, analytics, and other cross-functional partners to influence product roadmaps and customer-centric solutions
- Mentor and develop engineers, with a focus on succession planning, leadership growth, and building a strong technical bench
- Manage staffing strategy, trade-offs that balance resources, technical debt, and innovation.
- Represent engineering in cross-functional and executive-level forums, effectively communicating strategy, status, and trade-offs
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related technical field (advanced degrees or equivalent experience a plus)
- 10+ years of experience in development, with a strong background in backend systems
- 3+ years of experience in a leadership or managerial role, with a track record of building and managing high-performing engineering teams
- The ideal candidate for this role has deep E-commerce/Subscription experience (Catalog, Payments, Orders, Subscriptions, etc.)
- Proficiency in Java, Kotlin, or other OOP languages and web frameworks
- Demonstrated experience in architecting and scaling applications with a focus on performance, maintainability, and user experience
- Strong track record of delivering complex, cross-functional projects with measurable business impact
- Exceptional leadership, communication, and stakeholder management skills—able to translate strategy into clear execution plans
- Adept at balancing speed and quality, and creating a culture of continuous improvement and ownership
- Strategic mindset with strong business acumen and the ability to advocate for technical priorities in organizational-level planning
- Passionate about talent development, fostering inclusive teams, and creating growth paths for engineering leaders.
Benefits
- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- 401k benefits with employer matching contribution
- Offsite team retreats
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaKotlinOOP languagesweb frameworksbackend systemsarchitecting applicationsscaling applicationsAgileLeanDevOps
Soft skills
leadershipcommunicationstakeholder managementmentoringcoachingstrategic mindsetorganizational skillscontinuous improvementcollaborationinclusive culture
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineeringadvanced degrees or equivalent experience