hims & hers

Senior Technical Program Manager, Customer

hims & hers

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $165,000 - $190,000 per year

Job Level

Senior

About the role

  • Drive the execution and delivery of multiple complex technical programs, strategic initiatives, adding capabilities to the platform, and operational strategies that increase efficiency and productivity.
  • Develop detailed project plans, timelines, and resource allocation strategies.
  • Track and manage project risks, dependencies, status, and deliverable timelines.
  • Ensure robust quality assurance and release management processes are in place.
  • Lead planning, prioritization, and status meetings with stakeholders at a regular cadence.
  • Facilitate effective communication and collaboration among all stakeholders to drive project success and achieve optimal outcomes.
  • Drive continuous process improvements and best practices to create robust, predictable, and effective product delivery.
  • Establish mechanisms to optimize team effectiveness.
  • Identify potential risks and issues early in the project lifecycle and develop mitigation strategies.
  • Identify impediments the team experiences and work with stakeholders to address them.
  • Establish and track key performance indicators (KPIs) to measure the success and impact of the program.
  • Provide regular updates and reports to senior leadership on program status, progress, and outcomes.
  • Own the communication and alignment of the product delivery.
  • Collaborate with other technical program managers to highlight dependencies with different domains.
  • Mentor and guide junior program managers and team members, fostering their professional development.

Requirements

  • 8+ years in technical program management, preferably in a growth-focused engineering environment
  • Bachelor's degree in Computer Science or a related field
  • Proven track record of successfully managing large-scale, complex technical programs
  • Excellent project management skills, with proficiency in agile, scrum, and lean development
  • Ability to dive deep into technical details and understand complex systems to drive effective decision-making
  • Strong understanding of engineering operations, including process optimization and best practices
  • Strong leadership skills to effectively manage and motivate cross-functional teams
  • Ability to influence without authority
  • Excellent skills in identifying, assessing, and mitigating risks
  • Strong sense of ownership
  • Team player, collaborative, and positive attitude
  • Scrappiness & bias towards action
  • Exceptional communication, negotiation, and interpersonal skills
  • Excellent writing, oral, and presentation skills
  • Experience with data-driven decision-making and metrics-driven program management.
Benefits
  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical program managementproject managementagilescrumlean developmentprocess optimizationrisk assessmentdata-driven decision-makingmetrics-driven program managementKPI tracking
Soft skills
leadershipcollaborationcommunicationnegotiationinterpersonal skillsteam playerownershipscrappinesspositive attitudementoring
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