Sales Support Specialist

Hilton

Hilton Sales Support Specialist supporting hospitality sales programs, accounts, clients, and hotels. Managing Salesforce requests, reporting, rate audits, process improvements, and administrative projects in a hybrid role.

Posted 8/13/2026full-timeDallas • Texas • 🇺🇸 United StatesJunior💰 $24 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities with proficiency in Salesforce and Microsoft Office, particularly Excel. Effectively collaborates with internal and external stakeholders to enhance processes and improve productivity within the sales support environment.

Highest-signal resume keywords

Salesforce ProficiencyMicrosoft Excel Advanced SkillsAdministrative Support ExperienceFluency in English and SpanishExperience in Travel and Sales Support Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceMicrosoft ExcelVLOOKUPSPivot TablesAdministrative SupportProcess ImprovementDocumentation CreationAction Plan DevelopmentProject ManagementCustomer Support

Soft Skills

CollaborationTeam-BuildingProblem-SolvingCommunicationAdaptability

Tools & Technologies

CventHilton Systems

Industry Keywords

Sales SupportTravel IndustryHilton Promotional ProgramsCustomer InquiriesCross-Training

About the role

Key responsibilities & impact

Manage multiple requests using Salesforce and other internal Hilton systems
Act as the dedicated follow-up for accounts, Hilton account owners, internal and external customers, and hotels
Maintain inboxes supporting inquiries from hotels and clients
Assist with enhancements to improve processes and increase productivity
Provide coverage for the Sales work group during out-of-office situations and address customer, hotel, and account needs
Review business demands daily and create action plans addressing opportunities within the Sales team
Manage administrative and ad hoc projects
Collaborate with internal and external customers to create documentation
Participate in cross-training, team-building, peer-to-peer, and cross-team events
Partner with LNR, Commercial, and Automation teams on Sales system improvement testing
Participate in and help complete annual departmental objectives
Maintain understanding of Hilton promotional program rules and goals
Develop ideas to troubleshoot team stressors, improve work/life balance, and reduce wasted time or resources

Requirements

What you’ll need

One (1) year of strong administrative and support experience
Proficiency in Microsoft Office applications, including Excel
Experience within the travel and/or sales support industry
Hybrid schedule requiring three days onsite in Addison, TX and two days working from home
Experience with systems supporting Hilton's sales infrastructure, such as Salesforce or Cvent, is helpful
Advanced Microsoft Office skills, including Excel functions such as VLOOKUPS and Pivot Tables, are useful
Fluency in English and Spanish, written and verbal, is useful

Benefits

Comp & perks

110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program
Employee stock purchase program (ESPP) with Hilton shares at a 15% discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving concierge services
Crisis Concierge support
Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
Generous paid time off (PTO)
Health and welfare benefits, including health plans, dental coverage, and vision coverage
Retirement plans
Comprehensive benefits package supporting mental and physical well-being