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About the role
Key responsibilities & impact- Manage and grow the value and share of wallet accounts for Hilton Worldwide
- Be accountable for the performance of selected accounts on a local, national and global basis
- Create and communicate the account strategies to drive increased market share and demonstrate value to both internal and external customers
- Develop strategy and direction for the account base in line with the company’s revenue strategies
- Identify and evaluate new business opportunities within current account base
- Execute strategic account development plans and support communications of key messages internally and externally
- Develop strong relationships with key hotels that receive business from the account portfolio and understand the hotels individually strategy
- Establish procedures and processes in relation to managing the account portfolio to drive market share
- Implement plans to ensure overall strategic direction of the account base and support the company's revenue strategies
- Ensure relevant updates are sent to internal and external stakeholders
- Review customer base to determine new opportunities for account penetration
- Provide accurate management reports to review account performance and communicate future plans accordingly
Requirements
What you’ll need- Bachelor’s degree (BA / BS)
- 12 to 15 years’ experience in above property set up
- Significant work experience in customer-facing, revenue-generating roles including management experience
- Excellent communication skills: presentations, written and public speaking
- Ability to direct collaboration among cross-functional teams including external resources
- Ability to analyse departmental financial data in order to make strategic and tactical decisions
- Lead by example to resolve conflicts, introduce change and ensure collaboration among others
- Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information
- Ability to take initiative to identify, prioritize and implement and adjust actions required to achieve functional goals
- Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems
- Proven understanding of client’s business, including business plans, competitive environment and distribution channels and product financials
- Extensive understanding of local market and industry in order to make recommendations on how to achieve the targets
- Good understanding of sales process, tools, measurements and systems
- Understanding of competition and marketing strategies
- Strong in account management and budget development
- Strong persuading and influencing skills
- Ability to work independently with minimal control and direction
- Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions
- Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members
- Good relationship management skills and presents the appropriate professional image to customers and external contacts
- Ability to handle more than one task / situation at a time
- Fluency in spoken and written English
- Hospitality sales experiences in global accounts, airline and/or intermediaries (3rd party group / MICE)
Benefits
Comp & perks- Health insurance
- Employee recognition
- Parental assistance
- Unique Hilton benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementbudget developmentfinancial analysissales processmarket analysisstrategic planningbusiness developmentcustomer relationship managementrevenue generationaccount penetration
Soft Skills
communication skillscollaborationproblem-solvingleadershipinitiativerelationship managementpersuasioninfluencingconflict resolutiontime management
Certifications
Bachelor’s degree (BA / BS)