Lead Collector

Hilton Grand Vacations

Lead Collector supervising debt collection and compliance for Hilton Grand Vacations, a vacation ownership company. Monitoring delinquency, coaching collections staff, and supporting owner payment recovery.

Posted 8/18/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections management, including compliance with the Fair Debt Collections Practices Act (FDCPA), team performance monitoring, and effective communication of policies and procedures. Proven ability to provide training, support, and coaching to collections staff while ensuring adherence to organizational standards.

Highest-signal resume keywords

Collections ManagementFair Debt Collections Practices Act (FDCPA)Team Performance MonitoringTraining and DevelopmentSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsAuditingComplianceOrganizational SkillsAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationCoachingConflict Resolution

Tools & Technologies

Microsoft Office

Certifications & Qualifications

FDCPA Certification

Industry Keywords

Delinquency ManagementQuality AssuranceTeam-BuildingOwner RequestsPayment Retrieval

About the role

Key responsibilities & impact

Assist management with evaluating delinquency percentages for the loan portfolio and maintenance fee account
Monitor team performance through auditing, identify opportunities, and provide feedback
Oversee collections staff quality assurance for compliance with policies, procedures, and state and federal law
Contact delinquent owners by telephone and mail to retrieve outstanding payments
Communicate company policies and procedures alongside collection tactics and practices
Assist collections staff with daily processes and procedures
Assist management with owner requests and complaints
Provide ongoing training and support, including bi-annual FDCPA certification for collections staff
Assist with coaching and development, team-building activities, recognition of high performers, and resolution of team issues or conflicts
Provide supervisor support during absences
Assist with special projects requested by management

Requirements

What you’ll need

High School Graduate
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Proficient in Microsoft Office
Minimum of 3 years of experience in collections or a related field (advantageous)
Minimum of 2 years of supervisory experience (advantageous)
Solid understanding of the Fair Debt Collections Practices Act (FDCPA)

Benefits

Comp & perks

Excellent health care options (medical, dental, and vision that encourage preventative care)
Paid Time Off (PTO)
Automatic enrollment in the HGV Retirement Savings Plan
Go Hilton Team Member Travel Program: up to 30 nights per year at the employee rate
50% off at participating hotel-operated restaurants
Employee Stock Purchase Plan with HGV common stock available at a discount
Daily Pay Option*