Marketing Representative – Pre Arrival

Hilton Grand Vacations

Marketing Representative engaging Hilton Grand Vacations owners and guests before arrival. Scheduling vacation ownership presentations and promoting resort experiences through phone-based marketing.

Posted 8/17/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales capabilities, with a focus on achieving performance goals and promoting vacation ownership opportunities. Proficient in managing multiple priorities while maintaining attention to detail and fostering a positive team environment.

Highest-signal resume keywords

Customer Service ExperienceOutbound Sales ExperienceGoal-Oriented PerformanceStrong Verbal CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesMarketingAppointment SettingLead GenerationTelemarketingRecord KeepingCompliance AdherencePromotional Campaign ExecutionDetail OrientationMulti-Priority Management

Soft Skills

Interpersonal SkillsPositive DemeanorTeam CollaborationOrganizational SkillsEngagement with Guests

Industry Keywords

HospitalityVacation OwnershipTimeshareTravel IndustryMetrics-Driven Environment

About the role

Key responsibilities & impact

Contact owners and guests prior to arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation
Schedule qualified guests for tours and presentations while ensuring compliance with eligibility requirements and promotional guidelines
Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics
Build rapport with guests and deliver exceptional customer service during all interactions
Confirm guest appointments to maximize attendance and improve tour show rates
Promote approved vacation ownership opportunities and future vacation package offerings
Address guest inquiries and assist with tour-related or marketing-related concerns
Support company marketing initiatives and ensure consistent execution of promotional campaigns
Distribute only approved Hilton Grand Vacations marketing materials and information
Adhere to company policies, gifting procedures, and operational standards
Maintain accurate records and documentation related to guest interactions and bookings
Collaborate with team members and leadership to support business objectives and create a positive team environment
Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent
Strong verbal communication and interpersonal skills
Customer service, sales, marketing, hospitality, or call center experience preferred
Comfortable making outbound calls and engaging with guests over the phone
Goal-oriented with the ability to meet and exceed performance expectations
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Intermediate computer proficiency, including Microsoft Office applications
Ability to quickly learn new systems and technology
Positive, professional, and engaging demeanor
Ability to work independently and as part of a team
Availability to work flexible schedules based on business needs
Hospitality, vacation ownership, timeshare, or travel industry experience preferred
Previous experience in outbound sales, telemarketing, appointment setting, or lead generation
Experience working in a metrics-driven environment

Benefits

Comp & perks

Day 1 health benefits eligibility, including medical, dental, and vision coverage
Travel discounts and team member travel opportunities
401(k) with company match
Paid vacation and paid sick time
Tuition reimbursement programs
Employee Stock Purchase Program
Recognition programs and rewards
Career development and advancement opportunities
Employee Assistance Program supporting physical and mental well-being