Compliance Specialist

Hilton Grand Vacations

Compliance Specialist at Hilton Grand Vacations, monitoring timeshare finance, collections, and loan-servicing compliance. Coordinating audits, regulatory research, complaint monitoring, and licensing processes.

Posted 8/13/2026full-timeOrlando • Florida • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively monitoring compliance and auditing processes. Proficient in analyzing data and drafting policies to ensure adherence to regulations in the Portfolio Services Department.

Highest-signal resume keywords

Knowledge Of FDCPAKnowledge Of UDAAPKnowledge Of FCRAProficiency In Microsoft WordProficiency In Microsoft Excel

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CollectionData AnalysisAudit CoordinationComplaint HandlingLoan Servicing ManagementKPI ReportingPolicy DraftingRegulatory ResearchTraining DevelopmentTrend Analysis

Soft Skills

Organizational SkillsCommunication Skills

Certifications & Qualifications

Associate's DegreeBachelor’s Degree

Industry Keywords

Timeshare IndustryPortfolio ServicesConsumer CommunicationsCompliance MonitoringCustomer Service

About the role

Key responsibilities & impact

Report to the Compliance Supervisor and help monitor and audit the Portfolio Services Department internally and externally
Collect data, examine closing documents, manage loan servicing steps, and support collection efforts
Monitor complaint-handling processes and assist team members with complaint handling
Monitor collection and customer service calls and report violations to leadership
Coordinate internal and external audits, provide supporting documentation, and respond to audit inquiries
Report non-conformities found during monitoring or audits to leadership
Collect and analyze system data for KPIs and trend analysis reports
Research applicable regulations and present their impact on current and future processes to leadership
Draft and revise department policies, procedures, and consumer communications
Monitor updates to forms, consumer-facing communications, policies, procedures, and training materials
Assist with training and testing employee knowledge of regulations, policies, and procedures
Assist with collection and loan servicing licensing processes, including initial applications and renewals
Perform other duties as assigned by leadership

Requirements

What you’ll need

Proven organizational skills
Excellent communication skills
Proficiency in Microsoft Word and Excel
Knowledge of FDCPA, UDAAP, and FCRA
Associate's Degree/College Diploma/Cepeg or Bachelor’s Degree
1-3 years of related experience
Experience in the timeshare industry preferred
Must be within the Orlando area

Benefits

Comp & perks

Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match
Paid Time Off (PTO)
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities