Customer Service Coordinator

Hilton Grand Vacations

Customer Service Coordinator assisting accounts requiring special handling at Hilton Grand Vacations. Addressing owner issues and ensuring compliance with corporate policies.

Posted 7/28/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in call center operations, ensuring compliance with policies and quality assurance standards while effectively managing owner interactions and resolving issues. Capable of maintaining confidentiality and discretion in a fast-paced environment.

Highest-signal resume keywords

Call Center ConceptsQuality AssuranceMicrosoft WordMicrosoft ExcelConfidentiality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ProceduresPerformance StandardsDocumentation SkillsPayment Arrangement Management

Soft Skills

Problem SolvingFlexibilityDiscretion

Tools & Technologies

Microsoft OutlookMicrosoft PowerPoint

Industry Keywords

ComplianceOperational NeedsCorporate Tenets

Tech Stack

Tools & technologies

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About the role

Key responsibilities & impact

Assists with accounts requiring special handling, following applicable policies and procedures, and aligning with all compliance, Quality Assurance, and performance goals.
Uses experience with a variety of call center concepts, practices, and procedures in achieving performance, quality, and compliance results and/or standards.
Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details, and such.
Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets.
Other duties as assigned by management based on operational needs.

Requirements

What you’ll need

High School Diploma
Ability to work a flexible schedule
Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
Able to work in a fast-paced environment, react quickly to changes, and proactively resolve the needs of leadership and department
Ability to handle all matters with confidentiality and discretion

Benefits

Comp & perks

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!