Customer Care Transitions Specialist

Hilton Grand Vacations

Customer Care Specialist assisting owners and members with questions regarding the Transitions relinquishment program through inbound and outbound communication. Ensuring efficient handling of inquiries and processes.

Posted 5/27/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound calls with professionalism and empathy, assisting owners and members with questions regarding the Transitions relinquishment program.
Respond to emails in a timely, clear, and courteous manner, maintaining accurate and helpful communication.
Create, update, and manage service cases using internal systems; ensure all cases are documented and escalated when necessary.
Review and approve Transitions cases for eligibility and completion based on established program criteria.
Provide regular status updates to owners and members regarding their case progress.
Process payments accurately and securely.
Participate in and support special projects or process improvements as assigned by leadership.
Maintain up-to-date knowledge of program guidelines, processes, and company policies to ensure accurate information is shared with owners and members.
Uphold the highest level of confidentiality and compliance when handling sensitive customer information.

Requirements

What you’ll need

High school diploma or equivalent required; Associate's degree or higher preferred.
1–3 years of customer service, call center, or case management experience, preferably in the hospitality or timeshare industry.
Strong written and verbal communication skills.
Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce or similar platforms).
Detail-oriented with excellent organizational and time-management skills.
Ability to work both independently and as part of a team in a fast-paced environment.
Strong problem-solving and conflict resolution skills.

Benefits

Comp & perks

Daily Pay!
Day One Team Member Benefits!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecase managementpayment processingdocumentationproblem-solvingconflict resolutionorganizational skillstime management

Soft Skills

communicationempathyprofessionalismteamworkindependenceattention to detail

Certifications

high school diplomaAssociate's degree