Marketing Representative – Rental Program

Hilton Grand Vacations

Marketing Representative engaging with guests via calls and emails for vacation planning and bookings. Requires customer service skills and knowledge of local attractions in Hawaii.

Posted 5/15/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Contact guests through multiple touchpoints, including outbound phone calls and email, to offer opportunities to preview our properties by booking timeshare appointments in advance of arrival
Manage assigned call lists and complete the required number of outbound calls per day to meet production and performance goals
Sell local tours and activities while delivering high-quality vacation planning and concierge services
Maintain flexibility to work remotely when business needs allow, subject to IT/workspace requirements and minimum performance standards
Proactively partner with leadership to identify and resolve customer-related concerns or challenges
Willingly complete additional reasonable tasks or requests as assigned by management
Perform other administrative duties as needed to support team and business objectives

Requirements

What you’ll need

High School Diploma or equivalent
Ability to work flexible schedules, including mornings, evenings, weekends, and holidays
Minimum of one (1) year of customer service experience
Strong knowledge of the local area, including restaurants, attractions, directions, and optional tours
Excellent verbal and written communication skills
Previous sales-related call center or timeshare experience (advantageous)
Prior experience in tours, activities, or concierge services (advantageous)

Benefits

Comp & perks

Medical, dental, and vision coverage from Day One
Paid time off, vacation, sick time, and paid parental leave
401(k) with company match, life insurance, and company stock purchase program
Tuition reimbursement for job-related degrees and certifications
Team Member travel discounts and resort benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesalestimeshare experiencecall center experienceconcierge servicestour planningactivity planning

Soft Skills

communication skillsflexibilityproblem-solvingteam supportcustomer relationship management

Certifications

High School Diploma