Quality Assurance Specialist

Hilton Grand Vacations

Quality Assurance Specialist assisting with closing documents for vacation ownership sales at Hilton Grand Vacations. Strong customer service and administrative skills required for success.

Posted 4/27/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
Review scanned copies of all signed documents for completeness and accuracy
Continuously track documents to ensure these get to their final/correct destination in a timely manner
Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
Execute, copy, scan and email copies of final documents back to Purchasers
Order, maintain inventory, prepare and send all owner kits and POS’s to Purchasers
Enter ACH/ACC information for contracts with loans
Resolve any open issues preventing a contract from PTO or recording
Process FDI modifications
Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
Prepare all post close cancellation paperwork
Send daily updates to sales team regarding follow up items with purchasers
Monitor salesforce activity
Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
Submit shipping and Notary invoices to Business Management
Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures
Execute all additional reasonable tasks and duties as assigned by Management

Requirements

What you’ll need

At least 2 years of hospitality/guest service experience.
Proven ability to problem solve, resolve conflicts and deliver customer satisfaction.
Ability to manage responsibilities while working in a fast paced environment.
Excellent communication and interpersonal skills (verbal and written).
Proven ability to collaborate and work on a team.

Benefits

Comp & perks

Excellent earnings package and uncapped commissions.
Outstanding health care options (medical, dental, and vision that encourage preventative care).
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Employee Discount Program - HiltonGO - stay at Hilton Hotels for as low as $40 per night. Also qualify for Friends & Family discounts for your loved ones.
And so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

document reviewdata entryinventory managementcontract processingACH/ACC information entryquality assuranceproblem solvingcustomer satisfaction

Soft Skills

communicationinterpersonal skillscollaborationconflict resolutiontime management