Marketing Representative

Hilton Grand Vacations

Marketing Representative contacting guests and Owners to promote Hilton Grand Vacations properties. Setting appointments for pre-arrival timeshare tours with exceptional guest service.

Posted 4/24/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Contact Owners and guests through multiple touchpoints (outbound calls and email) to offer the opportunity to preview Hilton Grand Vacations properties by booking timeshare tour appointments prior to arrival.
Manage and expand assigned call lists and make the required number of outbound calls per day to meet production expectations; complete all inbound and outbound calls each shift.
Review production reports and participate in training/coaching to consistently meet required performance standards.
Adhere to gifting list procedures to ensure monthly cost/budget requirements are met.
Promote HGV Ultimate Access events and other approved offerings.
Complete required daily paperwork accurately and on time.
Use approved technology and systems to book tours, activities, and timeshare presentations and complete concierge-related tasks.
Accurately disposition lead calls in a timely manner and maintain organized records.
Distribute only approved Hilton Grand Vacations collateral and materials.
Align with all policies and procedures for your department and area of responsibility.
Proactively partner with leadership to resolve guest concerns and service challenges.

Requirements

What you’ll need

Excellent verbal and written communication skills.
Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience.
Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment).
Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities.
Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment.
Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
Computer literate with the ability to learn customer service software applications and tools.
Schedule Flexibility: must be able to work all days and shifts, including weekends and holidays.
High School Diploma/GED

Benefits

Comp & perks

Medical, dental, and vision coverage from Day One
Paid time off, vacation, sick time, and paid parental leave
401(k) with company match, life insurance, and company stock purchase program
Tuition reimbursement for job-related degrees and certifications
Team Member travel discounts and resort benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencemultitaskingcritical thinking

Soft Skills

verbal communicationwritten communicationinterpersonal skillsguest relationsrapport buildingservice-focused experienceability to work independentlycollaborationtime managementprofessional etiquette

Certifications

High School DiplomaGED