Director, Product Management
Hilton Grand Vacations
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Job Level
Tech Stack
About the role
- Lead the product vision, roadmap, and execution for HGV’s Member Website, Mobile Application, and AI‑enabled products and features.
- Manage and mentor a team of Product Managers, fostering strong product thinking, accountability, and alignment to business outcomes.
- Define and execute digital and AI product strategies that enhance member experience, personalization, self‑service, and operational efficiency.
- Partner with Engineering, Architecture, UX, Data, and AI teams to deliver high‑quality, scalable products from concept through launch and lifecycle management.
- Champion customer‑centric design, leveraging member insights, analytics, experimentation, and feedback to inform product decisions.
- Establish and maintain clear product requirements, success metrics, and KPIs (e.g., adoption, engagement, conversion, retention).
- Lead cross‑functional planning for releases, ensuring readiness across business, operations, support, and go‑to‑market teams.
- Oversee AI use cases, including personalization, automation, and intelligent decisioning, ensuring ethical, secure, and responsible application.
- Communicate product vision, progress, and outcomes to senior leadership and executive stakeholders.
- Monitor competitive landscape and emerging digital and AI trends to inform innovation and differentiation.
- Embody Hilton Grand Vacations values and ensure compliance with company policies, standards, and training requirements
Requirements
- Proven experience leading digital consumer products, including web and mobile platforms at scale.
- Strong background in Product Management leadership, including managing and developing Product Managers.
- Experience delivering products using Agile and modern product development practices.
- Demonstrated ability to translate business strategy and customer needs into actionable product roadmaps.
- Strong analytical skills with the ability to define and measure product success using data and insights.
- Excellent communication and stakeholder‑management skills, including executive‑level presentations.
- Ability to lead through influence in a highly cross‑functional environment.
- Experience with AI driven products, personalization, automation, or data enabled decisioning.
- Background in consumer facing digital platforms within hospitality, travel, e commerce, or membership based businesses.
- Familiarity with cloud platforms (Azure, AWS, or GCP) and modern digital architectures.
- Experience scaling digital products across large, complex organizations.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product ManagementAgileAI product strategiesdigital product developmentdata analyticsKPI definitioncustomer-centric designpersonalizationautomationdecisioning
Soft Skills
leadershipmentoringcommunicationstakeholder managementcross-functional collaborationanalytical thinkinginfluenceaccountabilityproduct thinkingstrategic vision