Hilton Grand Vacations

Quality Assurance Coordinator

Hilton Grand Vacations

full-time

Posted on:

Location Type: Hybrid

Location: Las Vegas • Nevada • United States

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Job Level

Junior

About the role

  • You are the primary liaison to our customers and the customer follow-up process of incomplete paperwork/monies for contracts and deeding of the client's new purchase.
  • Sort and prepare accurate order of HGV contract documents to present to new and upgrading owners
  • Monitor and record any customer cancelations letters that come into the department. Assist in processing those cancelations
  • Prepare file that shows pending contract deals and the total net sales value of each contract.
  • Prepare and supervise the Issue Report while communicating / following up with QA manager
  • Assist in reviewing all mail out contracts for accuracy prior to being mailed out
  • Stock items for the day which can include lifting boxes up to 20 pounds.
  • Responsible for inventory and supplies for the quality assurance department
  • Assist with various projects and programs that may arise in the general operations of the quality assurance department
  • Order any office supplies for the department
  • Assist with the resolution of audit issues
  • Create, distribute and manage all QA schedules

Requirements

  • Minimum 1 year of customer service experience.
  • High School Diploma or GED.
  • Valid Notary License or the ability to acquire a license.
  • Ability to work a flexible schedule to include evenings, weekends, and holidays.
  • Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
  • Previous Timeshare/Vacation Ownership experience (advantageous).
  • 1 year or more of administrative/clerical work experience (advantageous).
Benefits
  • excellent benefits package
  • medical, dental, and vision insurance
  • 401K plan
  • extraordinary travel benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative workcontract managementinventory managementdata entryaudit resolutioncalculating figuresquality assurancedocument preparationorder processing
Soft Skills
communicationorganizationattention to detailflexibilityproblem-solvingsupervisioncustomer follow-upteam collaborationtime managementproject assistance
Certifications
High School DiplomaGEDNotary License