Hilton Grand Vacations

Pre Arrival Marketing Representative

Hilton Grand Vacations

full-time

Posted on:

Location Type: Hybrid

Location: Hilton Head Island • South Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $75,000 per year

About the role

  • Responsible for promoting HGV and booking qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
  • Provide both customer and concierge services to all guests projecting a professional company image.
  • Responds to guests in a timely manner and represents HGV’s Cultural Values.
  • Maintains a positive demeanor with everyone at all times. Team members represent Hilton ON and OFF the clock.
  • Develop professional relationships with hotel staff, and adhere to protocol standards as established by HGV management staff.
  • Each team member is expected to carry out all reasonable requests by management, which they are capable of performing.
  • Distribute approved promotional information and incentives to guests that meet tour site qualifications determined by marketing managers.
  • Completes required paperwork accurately and disposition is entered in CRM tool (VOICE, CHORUS, Eclipse, Salesforce) for each customer contact and tour.
  • Confirms appointments with guests to ensure tour shows for presentation.
  • Reviews production reports and notifies manager of any challenges.
  • Follows gifting procedures to ensure costs are met monthly.
  • Maintains established Minimum Performance Standard on a monthly basis.
  • Provides information to Fulfilment Department to accurately assist offering the guest the ability to be pre-gifted as a service prior to tour.

Requirements

  • Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success.
  • Excellent interpersonal and guest relations skills.
  • Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
  • Ability to work a flexible schedule, including weekends and holidays. We work hard, but we pay hard too!
  • Professional appearance and demeanor.
  • Be motivated and a self-starter.
  • Detailed understanding of the local area.
  • Ability to accept rejection in a proactive manner.
  • Coachable, quick learner, and open to feedback.
Benefits
  • Competitive health benefits and diverse culture, our teams continue to lead our industry.
  • New Hires are eligible for Health Benefits **Day 1** of employment (medical, dental, and vision that encourage preventative care).
  • Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties world-wide.
  • Friends and Family discounts are also a part of the Go Hilton Team Member Travel Program.
  • 401K, which HGV will match up to 4% annually.
  • Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
  • Internal career mobility with a growing company.
  • In person, onsite training offered.
  • This can be a hybrid remote position based on performance, and could be face to face as needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesmarketingCRMpaperwork accuracyappointment confirmationreport reviewperformance standard maintenancegifting procedures
Soft Skills
interpersonal skillsguest relationsprofessional demeanormotivationself-starterflexibilityaccepting rejectioncoachablequick learneropen to feedback