Quality Assurance Specialist
Hilton Grand Vacations
full-time
Posted on:
Location Type: Office
Location: Las Vegas • Nevada • United States
Visit company websiteExplore more
About the role
- Work with Sales Team and Third Party Vendor to schedule all mobile notary appointments. Scan and email documents to Notary for signings
- Assist Notary on explaining purchase documents to owners over the phone, such as Club rules and regulations, Hilton Loyalty Program, interest rates, loan payments and terms to assure they have all the information needed to feel comfortable with their purchase
- Review scanned copies of all signed documents for completeness and accuracy
- Continuously track documents to ensure these get to their final/correct destination in a timely manner
- Receive original signed documents, ensure completion and accuracy and flip deals in Chorus by confirming Critical Documents have been received
- Execute, copy, scan and email copies of final documents back to Purchasers
- Order, maintain inventory, prepare and send all owner kits and POS’s to Purchasers
- Enter ACH/ACC information for contracts with loans
- Resolve any open issues preventing a contract from PTO or recording
- Process FDI modifications
- Directly responsible for follow up and post-sale client contact (phone/email) to maintain a high quality of client services and to assist in the reduction of cancels and kicks.
- Prepare all post close cancellation paperwork
- Send daily updates to sales team regarding follow up items with purchasers
- Monitor salesforce activity
- Act as primary contact with Purchaser up to contract closing, assisting owners with making reservations, and answering questions regarding HGV program
- Submit shipping and Notary invoices to Business Management
- Provide updates to Sales Team on status of Contracts in process. Assist on maintaining teams volume reporting
- Uphold and abide by all Quality Assurance Standards including Corporate and Site Business Management Policies and Procedures
- Execute all additional reasonable tasks and duties as assigned by Management
Requirements
- At least 2 years of hospitality/guest service experience.
- Proven ability to problem solve, resolve conflicts and deliver customer satisfaction.
- Ability to manage responsibilities while working in a fast paced environment.
- Excellent communication and interpersonal skills (verbal and written).
- Proven ability to collaborate and work on a team.
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
document reviewdata entryinventory managementcontract processingnotary servicesACH processingFDI modificationsquality assurancesales reporting
Soft Skills
problem solvingconflict resolutioncustomer satisfactiontime managementcommunicationinterpersonal skillscollaborationteamwork