Serve as M365 analyst for HGV’s tenant, managing core services including Exchange Online, SharePoint Online, OneDrive for Business, Teams, CoPilot and Entra ID.
Configure and maintain tenant-wide settings, policies, and governance standards.
Manage licensing assignments, optimization, and forecasting of usage needs.
Manage user accounts, role assignments, group-based licensing and mailbox configurations in Microsoft 365 Admin Center and Azure Active Directory.
Monitor service health, message center updates, and roadmap changes; communicate impacts to stakeholders.
Maintain and enforce IT security policies, collaborate with IT security teams to implement compliance and data loss prevention policies.
Support change management processes and validate new features prior to rollout.
Provide guidance, training, and troubleshooting for end users.
Document system configurations, processes, and best practices.
Stay updated with Microsoft 365 and Azure/Entra ID developments to recommend improvements.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Foster and sustain a reliable partnership with key stakeholders.
Self-motivated, flexible, and adaptable.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
5+ years of experience administering Microsoft Exchange Online and Microsoft 365 environments.
Expertise in PowerShell scripting for automation and administration.
Expertise in SharePoint administration, governance/monitoring, and troubleshooting.
Strong knowledge of Microsoft Teams platform and supporting associated applications.
Strong knowledge of group-based licensing in AD and M365, as well as role-based access Entra ID.
Familiarity with hybrid Exchange environments and Active Directory synchronization.
Experience with user administration, Microsoft Teams support, OneDrive support and Azure portal administration preferred.
Excellent troubleshooting skills and ability to work independently.
Understanding of compliance frameworks (e.g., GDPR, HIPAA, SOX) related to Entra Tenant, SharePoint, and SaaS technologies.
Microsoft 365 certifications preferred.
Preference, hybrid but will consider remote for qualified strong candidate.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Exchange OnlineMicrosoft 365PowerShell scriptingSharePoint administrationMicrosoft TeamsAzure Active DirectoryOneDrive for Businessuser administrationhybrid Exchange environmentstroubleshooting

Soft Skills

self-motivatedflexibleadaptablecommunicationcollaborationleadershipteamworkguidancetrainingproblem-solving

Certifications

Microsoft 365 certifications