Point of Sale Coordinator
Hilton Grand Vacations
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist with onboarding new hires including access to systems, device distribution, and field training support.
- Ensure HR compliance by maintaining updated records for memos, MPS reviews, corrective actions, and employee files.
- Update and manage email distribution lists for all terminations, new hires, and changes.
- Submit MPS reviews to HR, and help facilitate corrective action documentation as needed.
- Coordinate name tag orders and credit card applications for new managers.
- Partner with Marketing leadership to align deadlines and support site operations in accordance with budgetary and business goals.
- Serve as the primary liaison for all communication between mainland marketing sites and cross-functional departments (e.g., Branding & Creative, Mobility, IT, Legal, HR, TA, Direct Marketing, Sales, Customer Care).
- Oversee the setup and launch of new site locations, including system access (Salesforce, VOICE, email), hardware/software installation, key code configurations, and activation testing for package offers.
- Coordinate business needs for marketing sites including phone and computer setup, collateral orders, and device inventory management.
- Manage hotel partnerships by tracking contracts, renewals, proposals, and memos; ensure legal and accounting receive required documents and fees are processed timely.
- Actively works with The Lobby platform to confirm current up to date hotel information
- Act as a public relations liaison between customers, hotel staff, and the marketing team to enhance the on-site experience.
- Supports interdepartmental processes of submitting Hilton Honors points to guests for new email campaigns and customer satisfaction.
- Supports in the ordering and shipping of supplies to all Package Sales markets.
- Monitors & tracks active email distributions and provides updates as needed.
- Ensures that Directors, HR, Business Management and Payroll has updated team Roster.
- Adhere to the cultural and service agreements.
- Carry out all other reasonable requests by management of which the associate is capable of performing.
Requirements
- Demonstrated experience with Microsoft Word and Microsoft Office systems.
- Salesforce, VOICE, and experience
- Demonstrated experience with composing internal and external correspondence with excellent spelling, grammatical, and formatting skills.
- Ability to perform basic math calculations (i.e. addition, subtractions, division, percentages, proration, etc.)
- Excellent interpersonal communication skills essential.
- Flexibility in work schedule and ability to handle multiple tasks necessary.
- Must be accurate and detail oriented.
- Excellent verbal and written communication skills
- Must be able to meet and deal with people from all walks of life with ease and diplomacy.
- Excellent customer service skills.
- Maintain an upbeat and positive demeanor at all times.
Benefits
- Employee Onboarding, HR, & Performance Management
- Marketing & Sales Operations Support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft WordMicrosoft OfficeSalesforceVOICEbasic math calculations
Soft skills
interpersonal communicationflexibilitydetail orientedverbal communicationwritten communicationcustomer servicediplomacypositive demeanor