Business Operations

• Lead and manage Club operational processes including dues, activations, transaction fees, and headcount reconciliation.
• Drive strategic initiatives to improve efficiency, accuracy, and scalability of Club operations.
• Partner with Finance to support Club-related budgeting, forecasting, and variance analysis.
• Ensure timely and accurate reporting of Club financials and operational KPIs.
• Oversee internal audits (e.g., DEX) and ensure compliance with operational and financial controls.
• Supervise and mentor analysts supporting Club operations.
• Collaborate with Resort Ops, Call Center, and Financial Consolidation teams to align processes and eliminate duplication.
• Identify and implement improvements in reporting, reconciliation, and operational workflows.
• Develop and maintain dashboards and tools to support Club performance tracking.

Manager, Resorts & Club Business Operations

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