Pre-Arrival Guest Representative
Hilton Grand Vacations
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- responsible for receiving pre arrival allocations of upcoming arrivals of Hilton Grand Vacations Club Members, renters and all qualified customers staying on property.
- Calls will be made to these assigned leads before they arrive offering customer/marketing services and inviting all arrivals that are eligible on a qualified timeshare sales presentation during their stay.
Requirements
- High School diploma or equivalent.
- 1 year of Vacation Ownership or Timeshare sales and marketing experience.
- 6 months of vacation ownership telephonic sales and/ or marketing.
- Proven experience with high volume, outbound and inbound call handling.
- Able to work a flexible schedule to include evenings, weekends, and holidays.
- Able to speak on the phone for long periods of time
- Engaging personality and positive attitude.
Benefits
- medical, dental and vision insurance
- 401K plan
- Paid Time Off (PTO) program
- outstanding travel benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vacation ownership salestimeshare salestelephonic salescall handling
Soft skills
engaging personalitypositive attitudecommunication skillsflexibility
Certifications
High School diploma