Operations

• Oversee day-to-day execution of strategic initiatives, ensuring alignment with organizational goals and timely delivery of key milestones. Act as a force multiplier for the CTO by managing follow-ups, tracking KPIs, and resolving blockers.
• Lead or support planning and execution of high-priority projects. Develop and maintain project plans, timelines, and stakeholder communications. Coordinate across departments to ensure accountability and progress.
• Build and maintain Excel-based dashboards to track operational performance, productivity, and strategic alignment. Use Excel to consolidate data, create visualizations, and support executive decision-making.
• Prepare briefing materials, agendas, and follow-ups for executive meetings. Ensure that leadership is equipped with the right data and context to make informed decisions.
• Facilitate collaboration across departments, ensuring that initiatives are well-coordinated and that dependencies are managed proactively.

Principal IT Operations – Planning

Deputy Director, Operations

Court Program Specialist II

Agent Title Operations

Director of Facilities – Operations

Senior Fraud Operations Manager