Quality Control Auditor
Hilltop Holdings
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Perform pre-close, post-close and/or targeted loan reviews on a regularly determined timeframe based on agency or investor requirements releasing any known defects to the area of responsibility (AOR)
- Establish and adhere to annual audit schedules; assess timely and accurate completion of tasks and documentation
- Process daily requests and confirm or deny actions taken to address known loan defects; determine if the loan meets eligibility and underwriting requirements
- Coach, mentor and assist staff with answering questions pertaining to audits
- Validate underwriting decisions were adequately derived with all documentation required to support the decision was contained within the electronic loan file
- Review appraisals for accuracy and completeness; provide effective performance feedback based on results of reviews
- Establish and maintain tracking documentation and tools, as well as final action summaries
- Monitor action reports; take appropriate steps when necessary to address findings
- Maintain communication with internal and external contacts; identify issues and communicate findings to management or appropriate personnel
- Utilize internet sites for research and source information
- May conduct onsite audits of individual branches which requires travel monthly
- Other duties as assigned or required
Requirements
- High School Diploma required
- Minimum 5 years mortgage processing, underwriting, servicing, production, or combination of experience depending on specialty area of quality control focus
- Knowledge of HUD, NMLS Registry, customer privacy and other mortgage related regulatory licensing and legal requirements preferred
- Excellent communication skills, both verbal and written
- Demonstrated ability to interact effectively with various levels within the organization
- Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
- Strong detail orientation and analytical skills
- Ability to meet deadlines and adapt quickly to a rapidly changing environment
- Strong PC skills, including Microsoft Office suite
- Demonstrated judgment and decision making ability
- Strong customer service orientation
- Displays time management, organizational and problem-solving skills
Benefits
- Award-Winning Culture
- Empowering and supportive environment
- Ongoing training and education in mortgage operations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage processingunderwritingservicingquality controlauditingappraisal reviewdocumentation validationcritical thinkinganalytical skillsdetail orientation
Soft Skills
communication skillsinterpersonal skillsjudgmentdecision makingcustomer service orientationtime managementorganizational skillsproblem-solving skillsmentoringcoaching
Certifications
High School DiplomaNMLS Registry knowledge