Hilltop Holdings

Bilingual Customer Solution Center Agent

Hilltop Holdings

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations.
  • Provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary.

Requirements

  • High School diploma, general education degree (GED), or equivalent required.
  • 1 year or more of customer service experience in a professional environment required.
  • Bilingual with ability to read, write and speak English and Spanish is preferred.
  • Previous experience in a call enter environment in banking or financial services a plus.
  • Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner.
  • Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
  • Excellent problem solving and organization skills.
  • Ability to work independently and multi-task in a fast-paced and constantly changing environment.
  • Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
  • Must be able to work a flexible schedule to include required evening and weekend hours.
Benefits
  • 11 Paid Holidays
  • 15+ days of PTO
  • 401k Matching
  • Health Benefits
  • and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceproblem solvingorganization skillsbilingualbanking systemsfinancial services
Soft Skills
verbal communicationwritten communicationsensitivityprofessionalismindependencemulti-tasking
Certifications
High School diplomaGED