O365 Administrator, Analyst
Hillenbrand
full-time
Posted on:
Location Type: Office
Location: Ahmedabad • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
Azure
About the role
- Administer Microsoft 365 services: Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, Intune, and Azure AD
- Monitor system performance and ensure high availability of services across multiple regions
- Provide Tier 2/3 technical support and resolve escalated service desk incidents and requests
- Manage identity and access governance using Azure AD roles, MFA, and conditional access policies
- Handle mailbox management, email routing issues, retention policies, and hybrid Exchange configurations
- Support Teams configuration, policies, and direct routing setups
- Collaborate on device compliance policies and endpoint protection via Microsoft Intune
- Automate repetitive tasks using PowerShell scripting and Microsoft Graph API
- Maintain and support M365 security configurations, including Defender for Office 365 and DLP policies
- Contribute to documentation, knowledge base articles, and process improvements
- Assist in onboarding and offboarding users, ensuring license assignment and proper data access
- Partner with business units and IT analysts on new features, rollout strategies, and change management
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 7+ years of hands-on experience supporting Microsoft 365 environments in an enterprise setting
- Strong proficiency in PowerShell scripting for Microsoft 365 administration
- Experience with Microsoft Endpoint Manager (Intune), Exchange Admin Center, Teams Admin Center, and Azure AD
- Knowledge of Microsoft 365 licensing models and service limitations
- Familiarity with ITIL practices and change management workflows
- Excellent troubleshooting and communication skills
- Understanding of compliance, data protection, and M365 security controls
- English fluency required; additional language skills are a plus
- Ability to work in flexible working hours to support both India and the US time zones
Benefits
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft 365 administrationPowerShell scriptingAzure ADMicrosoft IntuneExchange OnlineSharePoint OnlineMicrosoft TeamsOneDrive for BusinessMicrosoft Graph APIDefender for Office 365
Soft skills
troubleshootingcommunicationcollaborationprocess improvementchange managementflexibilitydocumentation
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science