General Manager – Global Aftermarket & Service

Hillenbrand

Executive Director leading global aftermarket and service divisions at Coperion. Focus on customer intimacy, lifecycle solutions, and digital service management.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Develop and implement a customer‑focused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges.
Create end‑to‑end lifecycle management solutions, supporting customers from installation through operation, upgrades, maintenance, and end‑of‑life.
Design and promote value‑driven service agreements, including dynamic maintenance plans, performance‑based contracts, and digital‑enabled offerings.
Optimize entitlement capture through comprehensive, tailored service packages aligned with customer lifecycle stages.
Identify opportunities to expand service scope, including digital services, modernization, and remote support.
Drive strategic pricing, cross‑sell, and upsell initiatives that strengthen customer trust and maximize lifetime value.
Lead the integration of Industry 4.0, IoT, AI, and predictive analytics to enable predictive maintenance, remote diagnostics, and proactive lifecycle management.
Develop solutions that improve uptime, cost efficiency, and asset longevity, ensuring customers realize maximum value from their investments.
Oversee global service operations to ensure consistent, high‑quality service delivery aligned with customer expectations.
Standardize processes and establish KPIs focused on customer satisfaction, repeat business, resolution times, and service effectiveness.
Foster a culture of continuous improvement, leveraging digital tools and analytics to elevate service performance.
Build deep, strategic relationships with key clients, acting as a trusted advisor to understand workflows, operational pain points, and growth goals.
Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy.
Build, inspire, and develop a multicultural, high‑performance team committed to excellence in customer service and lifecycle management.
Promote a culture of safety, innovation, and continuous learning aligned with company values.
Implement talent development, succession planning, and leadership programs to sustain a customer‑focused service organization.
Manage divisional financials with a focus on margin improvement and lifecycle profitability.
Use data‑driven insights to identify opportunities for cost efficiencies and growth acceleration.

Requirements

What you’ll need

Bachelor’s degree in mechanical engineering, Industrial Engineering, Business Administration, or related field; MBA preferred.
Extensive experience in aftermarket, lifecycle management, or customer support within process industries or manufacturing solutions.
Proven success in cultivating deep customer relationships with a focus on intimacy, retention, and long‑term value creation.
Expertise in digital transformation, including Industry 4.0, IoT, AI, and predictive analytics.
Strong understanding of extrusion, mixing, blending technologies, and related process innovations.
Demonstrated leadership, strategic thinking, and stakeholder management capabilities.
Ability to motivate global, multicultural teams and foster a customer‑first culture.
Strong negotiation, conflict resolution, and data analytics skills.
Fluency in English; additional languages such as German, Chinese, or Spanish are advantageous.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mechanical engineeringindustrial engineeringbusiness administrationdigital transformationpredictive analyticsextrusion technologymixing technologyblending technologydata analyticslifecycle management

Soft Skills

leadershipstrategic thinkingstakeholder managementnegotiationconflict resolutioncustomer relationship managementteam motivationcustomer-first culturecontinuous improvementcommunication

Certifications

Bachelor's degreeMBA