Service Manager
Hillenbrand
full-time
Posted on:
Location Type: Office
Location: Yokohama • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Leading and managing all tasks and activities of the service department and the service team
- Take responsibility for commercial numbers and targets, develop and execute strategies to grow service revenue and profitability
- Actively promote the Coperion aftermarket product portfolio, including spare parts sales, maintenance contracts, upgrades, etc
- Prioritize customer relationship management and satisfaction, understand customer needs to all relevant service topics
- Provide technical guidance and support to team members
- Active involvement in technical troubleshooting and problem solving
- Manage inquiries to local partner and suppliers
- Report to and collaborate with Coperion headquarters and other Coperion affiliates
- Coordinate between headquarters and the customer
- Optimize processes and improve efficiency within the service department
Requirements
- Degree in mechanical, electrical or process engineering
- Proven experience in a leading service role within a technical environment, preferable with plastic processing equipment or comparable
- Strong technical and process knowledge, with an understanding of automated systems
- Ability to demonstrate team leadership, motivate the team, take initiative, and drive success
- Understanding of technical and commercial data, with the ability to prepare detailed reports
- Proficient in MS Office programs and willing to learn Coperion-specific software, e.g. ERP systems
- Native Japanese speaker, fluent in English (written & spoken)
- High willingness to travel within Japan and abroad as needed.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical engineeringelectrical engineeringprocess engineeringtechnical troubleshootingautomated systemsreport preparationservice revenue growthprofitability strategiesspare parts salesmaintenance contracts
Soft skills
team leadershipmotivationinitiativecustomer relationship managementproblem solvingcommunicationcollaborationprocess optimizationcustomer satisfactiontechnical guidance