Claims Manager
Hillenbrand
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Investigate customer claims and product issues, analyzing complaint data to identify trends, root causes, and opportunities for improvement.
- Communicate proactively and clearly with customers regarding claim status, investigation outcomes, and resolution steps to ensure high customer satisfaction
- Collaborate with engineering, sales, production, quality control, and legal teams to resolve claims effectively
- Use customer claims and related investigations as a basis for refining product requirements and ensuring adherence to applicable laws and standards
- Focus on reducing risk and costs for the company by implementing corrective and preventive actions, optimizing processes, and preventing recurrence of issues
- Develop policies and procedures to mitigate future claims, lead root cause analyses, and drive improvement initiatives
- Monitor relevant regulatory changes, interpret regional and local requirements, and maintain documentation for audits and inspections
- Stay informed about evolving regulations and industry best practices to foster continuous improvement in product safety, quality, and compliance
- Provide regular reports on claims trends, investigation outcomes, risk assessments, and cost-saving initiatives to management
Requirements
- Bachelor’s degree in Engineering, Management, or a related field
- Proven experience in claims management, ideally in mechanical engineering or machinery industries
- Strong negotiation, analytical, and problem-solving skills
- Excellent communication skills in English
- Ability to work under pressure and manage multiple priorities
- Strong project management capabilities, with experience in coordinating initiatives effectively
Benefits
- Diversity, equity and inclusion initiatives
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementroot cause analysisprocess optimizationregulatory compliancedata analysispolicy developmentrisk assessmentcost-saving initiativesproduct safetyquality control
Soft skills
communicationnegotiationanalytical skillsproblem-solvingproject managementcollaborationability to work under pressuretime managementinterpersonal skillsleadership
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Management