Regional RMA Manager
Hillenbrand
full-time
Posted on:
Location Type: Remote
Location: Remote • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the end-to-end RMA process, ensuring timely and accurate handling of product returns, repairs, and replacements across the Americas.
- Communicate proactively and effectively with customers regarding RMA procedures, status updates, and resolutions to ensure high levels of customer satisfaction.
- Analyze return data to identify trends, root causes, and opportunities for product or process improvements.
- Collaborate with engineering, quality, logistics, and other relevant teams to resolve product issues identified through RMAs.
- Develop and implement policies, procedures, and workflows to streamline RMA operations and reduce return rates.
- Drive corrective and preventive actions based on return analysis to improve product quality and reduce recurrence of issues.
- Maintain documentation for audits, inspections, and continuous improvement initiatives.
- Provide regular reports on RMA trends, resolution metrics, cost analysis, and improvement initiatives to management.
Requirements
- Education in Engineering, Business Administration, or a related field.
- Proven experience in RMA management, product returns, or related quality roles, ideally in mechanical engineering or machinery industries.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication skills in English.
- Ability to work under pressure and manage multiple priorities across regions.
- Strong project management skills and experience coordinating cross-departmental initiatives.
- Willingness to work in international or cross-cultural environments.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
RMA managementproduct returnsdata analysisprocess improvementpolicy developmentworkflow implementationcorrective actionspreventive actionsdocumentation maintenancereporting
Soft skills
analytical skillsproblem-solving skillsorganizational skillscommunication skillsability to work under pressureproject management skillscross-departmental coordinationadaptability in cross-cultural environments