Manager

• Lead and coordinate the internal and external service and assembly teams to deliver outstanding support to customers (Brazil, Argentina, Chile, Paraguay and Uruguay) by supervising and mentoring technicians, ensuring high performance and professional development
• Manage technical communications and collaboration across multiple locations, including Brazil, Canada, China, and Mexico
• Oversee department KPIs related to service quality, sales, and product usage; implement continuous improvement initiatives
• Drive the active sale of service products such as maintenance contracts, refurbishments, and support packages
• Provide technical expertise and support to internal teams and customers, resolving complex issues efficiently
• Develop and maintain proactive relationships with customers through visits and calls to ensure satisfaction and identify new opportunities
• Manage the physical infrastructure of the service operations, including the HIT Center building, machinery, tools, and vehicles.

Service Manager

Business Development Manager

People & Management Manager

Gerente Técnico – Orçamentos

Gerente de Relacionamento com Fornecedores