IT Support Specialist
Hillenbrand
full-time
Posted on:
Location Type: Office
Location: Coimbatore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Perform daily health checks of the AP Automation Tool servers and associated services.
- Monitor system resource manager and ensure all service containers are operational.
- Respond to and resolve incidents related to invoice processing, vendor management, and user access.
- Conduct weekly checks on Opentext AppWorks/iHub services and take proactive actions to minimize impact to business operations as necessary.
- Investigate and troubleshoot issues such as line total changes, missing invoices, and posting errors.
- Document incidents and resolutions in the tracking system and follow up with vendor open escalated incidents.
- Monitor and manage scheduled tasks, ensuring timely execution and resolution of failed schedulers.
- Execute SQL queries to retrieve and update data in the database as needed.
- Collaborate with the IT team to resolve database-related issues, including deadlocks and performance bottlenecks.
- Assist in the creation and deletion of user accounts in the AP Tool and OTDS.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 3 - 5 years of experience in application support, preferably in an accounts payable or finance environment.
- Familiarity with OpenText Process Suite, SQL Server, and AppWorks/iHub services is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and quality.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLapplication supporttroubleshootingincident resolutiondata retrievaldata updatingsystem monitoringservice managementuser account managementhealth checks
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsindependenceteamworkdetail-orientedaccuracyquality focus