Director, Aftermarket – Retrofit and Rebuild
Hillenbrand
full-time
Posted on:
Location Type: Office
Location: Batavia • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
ERP
About the role
- Oversee the retrofit and rebuild order process from quotation to delivery, ensuring smooth and efficient operations.
- Manage list pricing strategies to maximize profitability while remaining competitive.
- Monitor and improve operational performance, margins, and quality standards.
- Develop and execute strategies for business growth within the retrofit and rebuild segment.
- Oversee strategic inventory investments to optimize stock levels, reduce lead times, and support growth initiatives.
- Collaborate with the sales team to support customer visits, technical discussions, and quoting activities.
- Establish and maintain strong customer relationships and address their needs effectively.
- Proactively identify customer challenges and drive problem solving, delivering tailored solutions that enhance customer satisfaction.
- Lead efforts in process improvement, operational excellence, and accuracy in all business activities.
- Track and report on key performance metrics, growth targets, and financial performance.
- Participate in the aftermarket leadership team, contributing to strategic planning and decision-making.
- Travel as necessary to support customer engagements, field visits, and business development activities.
- Manage the R&R team
Requirements
- 8+ years of experience in the industrial machinery services industry, with an in-depth understanding of retrofit and rebuild processes for machinery
- Proven track record of leading and managing teams within a similar operational or business growth role
- Familiarity with technical sales support, quoting, and customer engagement
- Strong understanding of pricing strategies, operational performance metrics, and profitability management
- Ability to build and maintain strong customer relationships
- Proficiency in analyzing operational data, financial metrics, and KPIs
- Willingness to travel regularly to support customer engagements and field activities
- Proficiency with relevant enterprise software, ERP systems, or CRM tools
- Knowledge of safety and quality standards in manufacturing environments
Benefits
- Relocation assistance may be available for those outside the Greater Cincinnati/Tri-State area
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retrofit processesrebuild processespricing strategiesoperational performance metricsprofitability managementanalyzing operational datafinancial metricsKPI analysisprocess improvementoperational excellence
Soft skills
team leadershipcustomer relationship managementproblem solvingstrategic planningcommunicationcollaborationcustomer engagementadaptabilitynegotiationdecision-making