IT Technician – Tier 1, Part-time

Hilldrup

On-Site IT Technician providing Tier-1 support for end-user hardware needs in Stafford, VA. Handling workstation setup, troubleshooting, device deployment, and asset management.

Posted 4/17/2026part-timeStafford • Virginia • 🇺🇸 United StatesJunior💰 $16 - $17 per hourWebsite

About the role

Key responsibilities & impact

Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
Serve as the on-site point of contact for workstation setup, basic troubleshooting, device deployment, and asset management.
Handle walk-up requests, manage tickets, perform initial triage, and escalate more complex issues as needed.
Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
Replace malfunctioning equipment and assist with office moves and workstation standardization.
Provide basic printer support.
Support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices.
Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate complex issues when necessary.
Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment.
Maintain accurate asset inventory records, support audits, and ensure equipment is properly tracked and reported.
Assist with basic cable management and audio/visual setups while identifying infrastructure concerns for escalation.
Deliver professional, responsive customer service, set clear expectations, and guide users.

Requirements

What you’ll need

High school diploma or equivalent.
6 Months prior experience providing hands‑on support for computers and peripherals.
Basic knowledge of computer hardware and troubleshooting
Strong customer service, communication, and documentation skills
Ability to follow procedures and escalate issues appropriately
Able to lift and set up IT equipment
Tier-1 IT support or service desk experience
Familiar with ticketing systems
Experience supporting workstations, printers, and mobile devices
On-site or desktop support experience
Experience with Apple devices and Apple Business Manager
Familiar with Microsoft Intune for device management

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hilldrup Website LinkedIn All Job Openings 201 - 500 employees Founded 1903 🚗 Transport 🤝 B2B 👥 B2C Transport
B2B
B2C Hilldrup is a full-service moving and logistics company that provides residential moves, employee mobility and corporate relocation, specialized warehousing, global freight forwarding, final-mile and white-glove delivery, and workplace relocation and asset management. A fourth-generation, family-owned firm since 1903, Hilldrup serves individual consumers, businesses, government and military clients across the U. S. and internationally, offering packing, storage, installation (FF&E), decommissioning, and end-to-end logistics solutions for complex moves and openings. IT Technician – Tier 1, Part-time 🔥 2 hours ago 🏢 Stafford – Onsite 💵 $16 - $17 / hour ⏱ Part Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
Serve as the on-site point of contact for workstation setup, basic troubleshooting, device deployment, and asset management.
Handle walk-up requests, manage tickets, perform initial triage, and escalate more complex issues as needed.
Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
Replace malfunctioning equipment and assist with office moves and workstation standardization.
Provide basic printer support.
Support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices.
Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate complex issues when necessary.
Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment.
Maintain accurate asset inventory records, support audits, and ensure equipment is properly tracked and reported.
Assist with basic cable management and audio/visual setups while identifying infrastructure concerns for escalation.
Deliver professional, responsive customer service, set clear expectations, and guide users. 🎯 Requirements
High school diploma or equivalent.
6 Months prior experience providing hands‑on support for computers and peripherals.
Basic knowledge of computer hardware and troubleshooting
Strong customer service, communication, and documentation skills
Ability to follow procedures and escalate issues appropriately
Able to lift and set up IT equipment
Tier-1 IT support or service desk experience
Familiar with ticketing systems
Experience supporting workstations, printers, and mobile devices
On-site or desktop support experience
Experience with Apple devices and Apple Business Manager
Familiar with Microsoft Intune for device management Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

hardware troubleshootingdevice deploymentasset managementprinter supportmobile device managementticketing systemsworkstation supportApple devicesMicrosoft Intunecable management

Soft Skills

customer servicecommunicationdocumentationproblem-solvingescalationattention to detailprofessionalismresponsivenessguidanceteam collaboration