Hilldrup

IT Technician – Tier 1, Part-time

Hilldrup

part-time

Posted on:

Location Type: Office

Location: Stafford • Virginia • United States

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Salary

💰 $16 - $17 per hour

Job Level

Junior

About the role

  • Provide hands-on, first-level support focused on end-user hardware and physical IT needs.
  • Serve as the on-site point of contact for workstation setup, basic troubleshooting, device deployment, and asset management.
  • Handle walk-up requests, manage tickets, perform initial triage, and escalate more complex issues as needed.
  • Set up, deploy, refresh, and relocate desktops, laptops, monitors, docking stations, and peripherals.
  • Troubleshoot common hardware issues such as power failures, display problems, and connectivity concerns.
  • Replace malfunctioning equipment and assist with office moves and workstation standardization.
  • Provide basic printer support.
  • Support mobile device management by assisting with the issuance, setup, collection, and secure wiping of Apple devices.
  • Manage walk-up requests and scheduled tasks, accurately log and resolve tickets, and escalate complex issues when necessary.
  • Contribute to device lifecycle management by preparing, staging, imaging, and decommissioning equipment.
  • Maintain accurate asset inventory records, support audits, and ensure equipment is properly tracked and reported.
  • Assist with basic cable management and audio/visual setups while identifying infrastructure concerns for escalation.
  • Deliver professional, responsive customer service, set clear expectations, and guide users.

Requirements

  • High school diploma or equivalent.
  • 6 Months prior experience providing hands‑on support for computers and peripherals.
  • Basic knowledge of computer hardware and troubleshooting
  • Strong customer service, communication, and documentation skills
  • Ability to follow procedures and escalate issues appropriately
  • Able to lift and set up IT equipment
  • Tier-1 IT support or service desk experience
  • Familiar with ticketing systems
  • Experience supporting workstations, printers, and mobile devices
  • On-site or desktop support experience
  • Experience with Apple devices and Apple Business Manager
  • Familiar with Microsoft Intune for device management
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware troubleshootingdevice deploymentasset managementprinter supportmobile device managementticketing systemsworkstation supportApple devicesMicrosoft Intunecable management
Soft Skills
customer servicecommunicationdocumentationproblem-solvingescalationattention to detailprofessionalismresponsivenessguidanceteam collaboration