Client Account Manager
Hilb Group
full-time
Posted on:
Location Type: Remote
Location: Rhode Island • United States
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About the role
- Processes client’s payrolls (weekly, bi-weekly, semi-monthly and monthly) and in an accurate and timely fashion, maintains client folders, reviews, and verifies client new employee packets
- Works with clients to run special off cycle payrolls
- Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration to answer and resolve any and all questions and concerns that arise and if need be, escalate questions to the Senior Client Account Manager or Manager of the Client Services Team
- Provides timely and accurate administration of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification
- Maintains the electronic files for our clients, on the firm’s internal hard drive
- Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off
- Inputs benefit administration data on carriers’ websites
- Ensures procedures are done in compliance with firms HIPPA policy
- Enter work into internal tracking system
- Responsible for the implementation of client system upgrades from RUN to WFN and adding additional company codes
- Maintain regular and punctual attendance
Requirements
- Bachelor’s degree preferred, though specific experience can be substituted for required degree
- Experience with ADP PayX, ADP Workforce Now and HRB is highly preferred
- At least five (5) years’ experience in payroll processing
- Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
- Reliable with a high degree of confidentiality and integrity
- Strong analytical skills and problem solving
- Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
- Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
- Works efficiently both independently and as a member of a larger team
- Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
Benefits
- Company Paid Life Insurance
- Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll processingdata entrybenefits administrationinvoice reconciliationCOBRA complianceADP PayXADP Workforce NowHRBGeneral LedgerPaid Time Off
Soft Skills
organizational skillsattention to detailadministrative skillsanalytical skillsconfidentialityintegrityproblem solvingcommunication skillsteamworkadaptability