Commercial Lines Account Manager
Hilb Group
full-time
Posted on:
Location Type: Office
Location: Southborough • Massachusetts • United States
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About the role
- Serve as the main point of contact for insureds; handle daily client communications via phone and email
- Build and maintain strong client relationships through proactive service and problem-solving
- Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business
- Monitor account exposures, losses, and trends to anticipate renewal needs and prepare for marketing when required
- Interpret policy language, process changes, and communicate coverage updates clearly and accurately
- Conduct renewal marketing when necessary, negotiating rates, reviewing quotes and coverage and creating renewal proposals
- Work directly with producers and clients to obtain underwriting information necessary for new business submissions
- Market new accounts to appropriate carriers; analyze quotes, negotiate terms, and make carrier recommendations
- Prepare and deliver professional proposals and coverage comparisons to clients or producers
- Develop and maintain strong relationships with carrier underwriters and marketing representatives
- Track marketing activity and maintain up-to-date records of carrier appetite, rates, and programs
- Perform additional duties as assigned by management.
Requirements
- High school degree required
- 5+ years of experience in customer service and/or sales in the p&c insurance industry
- Strong interpersonal skills and ability to effectively communicate via phone email or text
- Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques
- Self-directed with good decision making and time management skills
- Proficient PC skills; knowledge of insurance software including AMS360
- MA Resident P & C license
Benefits
- Company Paid Life Insurance
- Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesinsurance coveragespolicy changesrenewal marketingunderwritingnegotiating ratesanalyzing quotesquestion-based sellingtime management
Soft Skills
interpersonal skillscommunication skillslistening skillsproblem-solvingself-directeddecision making
Certifications
MA Resident P & C license