Customer Engagement Associate

Hikma Pharmaceuticals

Customer Engagement Associate at Hikma Pharmaceuticals supporting inside sales and building healthcare partnerships. Responsible for inquiries, coordination, and customer experience enhancement in Canada.

Posted 6/30/2026full-timeMississauga • 🇨🇦 CanadaJuniorMid-Level💰 CA$66,600 - CA$75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for customer inquiries
Support external sales activities by identifying opportunities
Build and maintain strong relationships with healthcare organizations
Collaborate with internal teams to ensure customer needs are addressed
Proactively identify potential issues and resolve them before escalation
Analyze customer trends and requests to identify opportunities for improvement

Requirements

What you’ll need

Experience in the Canadian healthcare system, with prior work in a Canadian hospital and/or Group Purchasing Organization (GPO)
Bilingual proficiency in English and French
Post-secondary diploma or degree in a healthcare-related field
Strong proactive problem-solving skills
Analytical mindset, enabling you to identify trends
Deep awareness of provincial healthcare landscapes
Strong communication, organization, and relationship-building skills

Benefits

Comp & perks

Health insurance
Employee development programs
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Trend AnalysisOpportunity IdentificationIssue ResolutionHealthcare Relationship Management

Soft Skills

Strong Communication SkillsOrganizational SkillsRelationship-Building Skills