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About the role
Key responsibilities & impact- Own a small portfolio (2–10) of strategic Nordic accounts, accountable for retention, growth, and outcomes
- Build and execute multi-year account plans aligned to customer goals and Hiya’s roadmap
- Drive adoption and value, translating product capabilities into measurable business impact
- Lead end-to-end delivery of POCs, pilots, and complex programs through to production
- Identify and close expansion opportunities (upsell, cross-sell, new use cases)
- Build senior relationships and lead QBRs, influencing customer strategy and direction
- Act as the central point of coordination across Sales, Product, Engineering, and Support
- Manage risk, escalations, and performance to ensure consistent delivery and customer success
Requirements
What you’ll need- 5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
- Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
- Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
- Proven ability to drive commercial outcomes—not just relationships
- Solid program management skills; comfortable leading complex, cross-functional initiatives
- Confidence operating in technical environments (APIs, integrations, pilots/POCs)
- Strong stakeholder management, including executive-level engagement
- Highly proactive, data-driven, and comfortable operating in ambiguity
- Fluency or strong proficiency in Nordic languages (Swedish, Finnish, Danish, or Norwegian) is highly desirable
- Experience in telecommunications or highly regulated enterprise environments (preferred)
- Familiarity with Nordic business culture and markets (preferred)
- Background in voice technology, network security, or AI-driven products (preferred)
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Remote work options
- Flexible working hours
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessStrategic AccountsSaaSProgram ManagementAPIsIntegrationsPOCsData-Driven Decision MakingVoice TechnologyNetwork Security
Soft Skills
Stakeholder ManagementExecutive-Level EngagementProactiveComfortable in AmbiguityInfluencing Customer StrategyRelationship BuildingCross-Functional LeadershipRisk ManagementPerformance ManagementCommunication