Hiiya

IT Support Analyst

Hiiya

full-time

Posted on:

Location Type: Hybrid

Location: Seattle • Washington • 🇺🇸 United States

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Salary

💰 $45,000 - $81,000 per year

Job Level

Junior

Tech Stack

AWSCloudCyber SecurityJamfMacOS

About the role

  • Provide first- and second-line IT support for Seattle-based and remote employees
  • Manage device setup, configuration, maintenance, and troubleshooting for macOS and Windows devices
  • Administer identity and access management through Okta (user lifecycle, MFA, access requests)
  • Support Google Workspace, Slack, Zoom, Atlassian, GitHub, and AI tools
  • Assist with onboarding, offboarding, and role changes
  • Support SaaS license management and inventory tracking
  • Document processes and continuously improve IT workflows
  • Collaborate with global IT and cross-functional teams
  • Assist with annual SOC 2 and ISO 27001 audit cycles
  • Collect, organize, and validate audit evidence from systems such as Okta, Jamf, Google Workspace, AWS, and other cloud platforms
  • Support periodic control testing and playbook validation
  • Monitor and escalate security-related alerts and issues in partnership with Security
  • Help ensure security controls and IT best practices are consistently applied

Requirements

  • Strong IT support fundamentals and comfort handling day-to-day operational work
  • Interest in security and compliance, with an understanding of how to apply basic cybersecurity hygiene in daily IT operations, including principles like least privilege and secure access management.
  • Comfortable working with automation, scripting, or security tools to streamline evidence gathering and validation.
  • Organized and methodical, especially when handling documentation and evidence
  • Analytical and resourceful when navigating technical systems to solve problems
  • Comfortable working with both technical and non-technical stakeholders
  • Clear communicator who sets expectations and follows through
  • Curious, collaborative, and motivated by improving internal systems
Benefits
  • Equity compensation
  • 401K program with 3% match through Fidelity Investments
  • Self managed vacation plan
  • Paid Holidays
  • Medical, dental, and vision for the employee and 50% coverage for dependents
  • Flexible spending, health savings accounts and Pretax dependent day care savings plan
  • Paid parental leave
  • Voluntary Life and AD&D, and Accident insurance options
  • Employer-paid life insurance
  • Employer-paid long-term disability coverage (in qualifying states)
  • Donation Matching for a charity of your choice (up to $1,000/ year)
  • $1,000/year reimbursement in Professional Development funds

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT supportdevice setupconfigurationtroubleshootingidentity and access managementMFASaaS license managementautomationscriptingcybersecurity hygiene
Soft skills
organizedmethodicalanalyticalresourcefulclear communicatorcollaborativecuriousmotivated
Certifications
SOC 2ISO 27001