Hightouch

People Operations Lead

Hightouch

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $130,000 - $160,000 per year

Job Level

Senior

About the role

  • Run onboarding, offboarding, role changes, and other key moments with consistency, speed, and attention to detail
  • Administer health, retirement, and leave programs, ensure compliance and smooth employee experience
  • Oversee HR systems (Rippling, Remote, Lattice), maintain data integrity, improve workflows, and automate tasks
  • Stay ahead of employment law updates, policies, and documentation requirements to reduce risk and ensure smooth audits
  • Serve as point person for employee questions on People programs, benefits, payroll, and build self-service resources
  • Oversee day-to-day operations with EOR partners like Remote.com for compliant hiring and consistent processes across countries

Requirements

  • 4+ years of People/HR experience, ideally from a high-growth environment
  • Passionate about building smooth, reliable employee experiences
  • Think in systems and can improve workflows and automate recurring tasks
  • Thrive in fast-moving, unstructured environments and design scalable processes
  • Take ownership and drive work forward proactively
  • Communicate with clarity across employees, managers, and executives
  • Sweat the details and care about accuracy while moving with urgency
  • Located in NYC with the ability to work in the office 1–2 times a week
Benefits
  • meaningful equity compensation in the form of ISO options
  • early exercise and a 10-year post-termination exercise window

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR systems administrationdata integrity managementworkflow improvementtask automationcompliance managementemployee onboardingemployee offboardingrole change managementbenefits administrationpayroll management
Soft skills
attention to detailproactive ownershipclear communicationadaptability in unstructured environmentsprocess designurgencypassion for employee experiencesystem thinkingproblem-solvingcollaboration
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