Telemarketer – Customer Service Representative

HighTechLending, Inc

Customer Service Representative at HighTechLending engaging with mortgage clients through calls. Conducting call affirmations and supporting mortgage client needs.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on providing exceptional experiences, utilizing effective communication techniques and CRM systems to manage client interactions and support loan origination processes.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyVerbal Communication SkillsCall Center ExperienceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM SystemsMicrosoft OfficeSalesforceDocumentation SkillsCall Management

Soft Skills

Strong Listening SkillsProfessional CommunicationAdaptabilityIntegrityReliability

Tools & Technologies

Windows-Based SystemsPhone Systems

Industry Keywords

MortgageLoan OriginatorFinancial ServicesCompliance StandardsCustomer Engagement

About the role

Key responsibilities & impact

Be the first point of contact for prospective and existing mortgage clients.
Conduct outbound and inbound calls to make initial contact, confirm basic contact information.
Determine whether the customer would like to speak with a licensed Loan Originator, and transfer or schedule the customer accordingly.
Use approved scripts and professional communication techniques to explain the purpose of the call, answer general non-loan-specific questions, and refer all mortgage-related questions to a licensed Loan Originator.
Support team goals by meeting established call volume, contact, transfer, appointment-setting, documentation, and compliance-quality benchmarks.
Maintain accurate and detailed customer records, including call notes, follow-up activity, and updated contact information, within the company’s CRM system.
Proactively manage customer follow-ups and schedule appointments for licensed Loan Originators.
Utilize professional communication skills to build rapport, maintain customer engagement, address general concerns, and ensure a positive customer experience.
Provide timely documentation, reporting, and customer feedback to Sales Leadership to support process improvements and enhance the customer experience.
Adhere to company policies, procedures, compliance requirements, and approved communication guidelines at all times.
Perform additional duties and responsibilities as assigned to support the ongoing needs of the organization.

Requirements

What you’ll need

Maintains consistent attendance and adherence to scheduled work hours.
Must be computer savvy and proficient using applications such as Microsoft Office, Windows-based systems, Salesforce, CRM platforms, phone systems, and other technology tools.
Excellent verbal and written communication skills with a clear and professional speaking voice.
Strong listening skills with the ability to understand customer needs, engage in meaningful conversations, and provide a positive customer experience.
Customer-focused mentality with a commitment to providing exceptional service and creating a positive customer experience.
Ability to work collaboratively with team members and contribute to a positive team environment.
Approaches others in a professional and tactful manner; reacts well under pressure and adapts effectively to changing priorities.
Demonstrates integrity, professionalism, reliability, and alignment with company values and compliance standards.
One to three years of related customer service in a call center, financial services, or administrative experience preferred, or an equivalent combination of education and experience.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HighTechLending, Inc Website LinkedIn All Job Openings 51 - 200 employees Founded 2007 💸 Finance 🏠 Real Estate Finance
Real Estate HighTechLending, Inc. is a consumer mortgage lender that offers home lending products and services, including retail home loans, loan refinancing, reverse mortgages, and a flexible HELOC product called EquitySelect. The company’s site presents loan estimate tools, state licensing information and contact/pay online options, and identifies itself as an Equal Housing Lender (NMLS #7147) and “Trusted since 2007. Telemarketer – Customer Service Representative 🔥 11 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be the first point of contact for prospective and existing mortgage clients.
Conduct outbound and inbound calls to make initial contact, confirm basic contact information.
Determine whether the customer would like to speak with a licensed Loan Originator, and transfer or schedule the customer accordingly.
Use approved scripts and professional communication techniques to explain the purpose of the call, answer general non-loan-specific questions, and refer all mortgage-related questions to a licensed Loan Originator.
Support team goals by meeting established call volume, contact, transfer, appointment-setting, documentation, and compliance-quality benchmarks.
Maintain accurate and detailed customer records, including call notes, follow-up activity, and updated contact information, within the company’s CRM system.
Proactively manage customer follow-ups and schedule appointments for licensed Loan Originators.
Utilize professional communication skills to build rapport, maintain customer engagement, address general concerns, and ensure a positive customer experience.
Provide timely documentation, reporting, and customer feedback to Sales Leadership to support process improvements and enhance the customer experience.
Adhere to company policies, procedures, compliance requirements, and approved communication guidelines at all times.
Perform additional duties and responsibilities as assigned to support the ongoing needs of the organization. 🎯 Requirements
Maintains consistent attendance and adherence to scheduled work hours.
Must be computer savvy and proficient using applications such as Microsoft Office, Windows-based systems, Salesforce, CRM platforms, phone systems, and other technology tools.
Excellent verbal and written communication skills with a clear and professional speaking voice.
Strong listening skills with the ability to understand customer needs, engage in meaningful conversations, and provide a positive customer experience.
Customer-focused mentality with a commitment to providing exceptional service and creating a positive customer experience.
Ability to work collaboratively with team members and contribute to a positive team environment.
Approaches others in a professional and tactful manner; reacts well under pressure and adapts effectively to changing priorities.
Demonstrates integrity, professionalism, reliability, and alignment with company values and compliance standards.
One to three years of related customer service in a call center, financial services, or administrative experience preferred, or an equivalent combination of education and experience. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 5 minutes ago Upfront Plumbing Drains Heating and Air 11 - 50 🏗️ Construction 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Remote Customer Service Rep managing inbound customer calls at Upfront Plumbing, Drains, Heating, and Air. Handling scheduling and communication between customers and technicians in the Boise area. 🇺🇸 United States – Remote 💵 $18 - $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Client Service Support Specialist 🔥 7 minutes ago Served With Honor 11 - 50 🏥 Healthcare 👥 B2C 🌍 Social Impact Website LinkedIn All Job Openings Client Service Support Specialist supporting US clients by delivering personalized and accurate assistance. Navigating client issues related to support services and ensuring a great client experience. 🇺🇸 United States – Remote 💵 $40k - $50k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 8 minutes ago SkyBound 11 - 50 🚀 Aerospace 🤖 Artificial Intelligence 🔐 Security Website LinkedIn All Job Openings Customer Service Representative supporting clients in their experience at Skybound Getaways. Handling inquiries, reservations, and ensuring high-quality service throughout the process. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Behavioral Health Peer Support Specialist 🔥 8 minutes ago MAP solutions 51 - 200 🤝 B2B 🏢 Enterprise 💼 Consulting Website LinkedIn All Job Openings Behavioral Health Peer Support Specialist at MAP providing advocacy and support for individuals with behavioral health conditions. Offering lived experiences and support resources to aid in recovery. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Representative 🔥 15 minutes ago Texas Sports Academy 2 - 10 📚 Education ⚽ Sports Website LinkedIn All Job Openings Customer Support Representative assisting parents over Google Meet for a learning platform. Providing technical support and answering inquiries from families considering enrollment. 🇺🇸 United States – Remote 💵 $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs