Senior Product Operations Manager
Global Payments Inc.
Job Level
Mid-LevelSenior
About the role
- Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment.
- Become a trusted customer advisor, engaging with a wide range of people, from the most senior to the most junior, helping the customer get the most value from Highspot.
- Design the solution in collaboration with the customer, develop project plans, and execute on them; deliver and launch solutions on time that meet customer needs.
- Train users to take full advantage of the product.
- Work closely with the account team to support the sales process and grow revenue.
- Collaborate with the engineering team on evolving the product to better meet customer needs.
Requirements
- 3-5+ years of relevant experience (consulting, client management, professional services, or sales engineering), ideally including enterprise implementations.
- Bachelor's degree required (STEM field preferred).
- Excellent written and verbal communication skills.
- Experience working in a Software-as-a-Service (SaaS) environment and within a product-driven company.
- Proven track record of managing end-to-end software implementation processes involving many stakeholders and delivering results on time with high quality.
- Ability to effectively support and engage with a diverse group of people; able to sustain dynamic discussion with executives and assist new users.
- Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information.
- Experience acting as the bridge between different teams within the customer organization; working knowledge of marketing and/or sales teams at large organizations is a plus.
