Operations

• Own and manage the annual global operational calendar, planning key workflows each fiscal year and aligning stakeholders to deliver operational excellence.
• Drive accountability across teams, ensuring clarity of expectations, timelines, and deliverables.
• Coordinate global DEI&B processes to ensure consistency, alignment, and scalability across regions.
• Influence without authority to drive partnership, adoption, and shared ownership in matrixed environments.
• Identify and manage datasets that evaluate the effectiveness of DEI&B programs, communications, and stakeholder experiences.
• Develop success metrics and evaluation frameworks for global initiatives.
• Analyze data, identify trends, and summarize insights for executives and cross-functional partners.
• Build clear, actionable dashboards, summaries, and reports to guide decision-making.
• Leverage AI tools (e.g., ChatGPT) to enhance analysis, reporting, and operational efficiency.
• Assess and refine global processes to improve efficiency, consistency, and scalability.
• Implement standardized workflows across regions and establish clear operating practices.
• Use insights and automation to strengthen global operations.
• Partner with IT and operational teams to maintain and optimize technology systems supporting global DEI&B operations and analytics.
• Ensure systems meet process, workflow, and reporting needs across regions.
• Develop and execute change management plans for new processes, tools, and ways of working.
• Tailor communication and training to executives, people managers, and individual contributors.
• Support the Global VP of DEI&B in rolling out and evaluating global training programs.
• Monitor participation, effectiveness, and alignment to DEI&B learning objectives.
• Develop communication strategies that support alignment, transparency, and global readiness.
• Tailor communications for different levels of the organization.
• Act as a spokesperson for the DEI&B team, presenting updates and program information to key stakeholder groups.
• Ensure intranet, SmartPages, and external channels are accurate and updated.
• Manage relationships with external DEI&B vendors and contractors.
• Oversee contracts, deliverables, communication, and performance.
• Ensure external partners align with DEI&B values, goals, and standards.
• Lead the planning and execution of QBRs, Quarterly DEI&B Meetings, Board updates, All Hands, and other operational rhythms.
• Track and manage the global DEI&B budget and operational timelines.

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