Lead Customer Service Representative
Highmark Health
full-time
Posted on:
Location Type: Remote
Location: Louisiana • Maryland • United States
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Salary
💰 $22 - $33 per hour
Job Level
About the role
- Resolve customer inquiries and complaints via communication in a timely manner.
- Prepare adjustments for services not properly processed.
- Meet all production, quality, and adherence standards.
- Maintain accurate records, including timekeeping records.
Requirements
- High School Diploma/GED
- 5 years of related, progressive experience
- Knowledge of principles and processes for providing customer service
- Ability to handle many tasks simultaneously
- Ability to maintain composure under stressful conditions
- Strong written and verbal communication skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicemultitaskingcomposure under stresswritten communicationverbal communication
Certifications
High School DiplomaGED