Practice Manager, Regional – PCI
Highmark Health
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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About the role
- Provides operational and financial oversight to a network of physician practices.
- Is responsible for improving office operational efficiency and productivity while providing cost savings and revenue enhancing services.
- Conducts on-site assessment of practice operations to identify opportunities for improvement in the areas of operational and process improvement, including patient access, care alignment, patient satisfaction, and maximizing revenue.
- Identifies barriers and implements corrective action measures to ensure positive outcomes.
- Develops, plans, and budgets on a strategic, tactical, and operational level for and with each practice.
- Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
- Supervises staff, resolves problems, and implements approved disciplinary action.
- Interviews, hires, trains, and conducts performance evaluations.
- Assumes day-to-day operations and oversight of employees of practice in the absence of the manager (i.e. leave of absence, resignation, etc.)
- Proactively manages physician contractual obligations by ensuring appropriate level of productivity (wRVUs), standardization of physician schedules and appointment times, and compliance with the 72-hour rule and same day availability for urgent patients.
- Manages all phases of onboarding in the practice acquisition process, including providing support to new managers and physicians, establishing processes, and site preparation.
- Manages all phases of exit process for departing practices, including medical records processing, site breakdown, and staff assignments.
- Trains new managers in policies and procedures.
- Provides ongoing guidance and support to established managers.
- Works constructively with all designated physicians, leadership, and health professionals to accomplish organization and practice goals.
Requirements
- Minimum Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
- 5-7 years of progressively responsible experience in physician practice operations, including two years’ management experience and oversight of multiple physician practices, offices, or clinics.
- Valid driver’s license.
- Preferred Master’s degree.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational oversightfinancial oversightprocess improvementrevenue cycle managementbudgetingstaff managementperformance evaluationonboardingpatient accesscare alignment
Soft skills
problem-solvingleadershipcommunicationorganizational skillstrainingcollaborationstrategic planningtactical planningstaff supervisioninterpersonal skills
Certifications
Bachelor’s degreeMaster’s degreevalid driver’s license