Highlights Healthcare - Autism ABA Services

Operations

• Supervise ABA staff for our clients with consideration of dignity and privacy
• Monitor the effectiveness of skill building interventions utilizing ABA for children with autism
• Conduct psychological analyses and diagnostic testing
• Provide supervision to ABA Behavior Technicians on staff
• Develop child-specific behavior plan in accordance with the principles of ABA Therapy
• Develop and take on projects to improve client service and satisfaction
• Develop and take on projects to improve employee performance, retention, and satisfaction
• Develop quality initiatives that will improve referral source satisfaction, measured through volume, surveys, and other reporting methods
• Maintain knowledge of State and Federal specific laws, Tricare/Governmental programs, Medical Insurance Providers, Medicaid Waiver Programs and ensure compliance with regulations
• Promote the growth of Highlights Healthcare and assist in the pursuit of new business opportunities

Director of Operations, BCBA, ABA

Therapist

• Manage all human resources and payroll functions
• Maintain and update employee records for all employees
• Prepare and review compensation and benefits packages
• Implement and Execute recruiting, retention, training and development plans
• Plan quarterly and annual performance review sessions
• Inform employees about additional benefits they are eligible for
• Update employee records with new hire information and/or changes in employment status
• Maintain organization charts and detailed job descriptions along with salary records
• Forecast hiring needs and ensure recruitment process runs smoothly
• Develop and implement HR policies throughout the organization
• Monitor budgets by department
• Process employee’s inquiries and respond in a timely manner
• Stay up to date and comply with changes in labor legislation
• Maintain credentialing for appropriate field staff as necessary
• Perform general office duties to support daily operations
• Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
• May be required to be available afterhours including evenings, weekends, and holidays

Payroll and Human Resources Generalist

Analyst

• Designs, implements, and monitors clinical training programs in collaboration with clinical leadership.
• Supports 20 clinical hours per week virtually
• Ensures mentees are receiving group supervision and 1:1 supervision with frequency determined with the Director of BCBA Development
• Coordinates with Clinical Directors to ensure that mentees are trained in 1:1 supervision
• Conducts consistent program reviews to ensure a high degree of clinical excellence for learners, including analysis of progress for skill acquisition and behavior reduction, to ensure appropriate progress is made, maintained and generalized.
• Develop and manage a comprehensive onboarding program tailored for new BCBAs.
• Facilitate orientation sessions covering clinical policies, ethical guidelines, systems training, and organizational culture.
• Act as a mentor and liaison during the onboarding period (typically first 90 days).
• Conduct regular check-ins with new hires to assess progress and address any concerns or training needs.
• Partner with clinical leadership to identify high-potential clinicians and recommend individualized development plans.
• Collaborate with clinical supervisors and HR to ensure consistency in onboarding experiences.
• Develop and deliver a structured 8-week onboarding program for newly certified BCBAs, including clinical protocols, ethical decision-making, documentation standards, and clinic operations.
• Act as the primary mentor for new BCBAs during their initial transition from trainee to independent clinician.
• Facilitate weekly individual and group mentorship sessions focusing on case conceptualization, treatment planning, supervision, and professional confidence-building.
• Observe and provide feedback on clinical sessions and team leadership.
• Support new BCBAs in mastering data systems, electronic health records, and internal workflows.
• Foster a psychologically safe learning environment that encourages reflection, questions, and growth.
• Will work with the Director of BCBA Development and student team to lead group study sessions for level 3 students.
• Completes other job duties and projects, as assigned.
• Maintain knowledge of State and Federal specific laws, Tricare/Governmental programs, Medical Insurance Providers, Medicaid Waiver Programs and ensure compliance with regulations.

Director of Operations, BCBA, ABA

Payroll and Human Resources Generalist

Onboarding and Development Specialist/Telehealth Board Certified Behavior Analyst (BCBA)