Customer Retention Specialist I

HighLevel

Customer Retention Specialist conducting outreach to at-risk customers for a marketing platform. Involves data analysis and consultative problem-solving to support customer retention efforts.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $44,000 - $53,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, reactivation opportunities.
Identify root causes behind customer concerns through active listening and discovery.
Provide consultative guidance and structured solutions to retain and support customers.
Communicate the value of HighLevel’s services clearly and confidently.
Handle objections professionally and work toward mutually beneficial outcomes.
Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
Deliver personalized, positive support aligned with the company brand.
Accurately log all interactions and update CRM records in GHL.
Apply appropriate tags and track case outcomes for reporting and analysis.
Maintain detailed documentation to support transparency and performance tracking.
Identify trends and recurring challenges impacting retention.
Provide feedback to leadership on improvement opportunities.
Maintain strong product knowledge of HighLevel services and best practices.
Take ownership of individual performance metrics and outreach targets.

Requirements

What you’ll need

Strong English communication skills (verbal and written)
Effective objection-handling and follow-up abilities
Experience working in a remote environment with structured daily targets
Organized, process-driven, and detail-oriented approach
Familiarity with SaaS products and CRM systems (GHL experience is a plus)
Working knowledge of Google Suite (Docs, Sheets, Calendar)
Ability to multitask while maintaining quality
Customer-focused mindset with high emotional intelligence
Comfort operating in a fast-paced, data-driven environment
Reliable high-speed internet and a distraction-free workspace

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HighLevel Website LinkedIn All Job Openings 201 - 500 employees Founded 2018 ☁️ SaaS 🤝 B2B 💰 Series A on 2021-11 SaaS
Marketing
B2B HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies. Customer Retention Specialist I 🔥 12 minutes ago 🇺🇸 United States – Remote 💵 $44k - $53k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts.
Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, reactivation opportunities.
Identify root causes behind customer concerns through active listening and discovery.
Provide consultative guidance and structured solutions to retain and support customers.
Communicate the value of HighLevel’s services clearly and confidently.
Handle objections professionally and work toward mutually beneficial outcomes.
Identify opportunities for plan optimization, upgrades, or reactivation where appropriate.
Support churn reduction and revenue retention goals through escalating recurring issues to leadership.
Deliver personalized, positive support aligned with the company brand.
Accurately log all interactions and update CRM records in GHL.
Apply appropriate tags and track case outcomes for reporting and analysis.
Maintain detailed documentation to support transparency and performance tracking.
Identify trends and recurring challenges impacting retention.
Provide feedback to leadership on improvement opportunities.
Maintain strong product knowledge of HighLevel services and best practices.
Take ownership of individual performance metrics and outreach targets. 🎯 Requirements
Strong English communication skills (verbal and written)
Effective objection-handling and follow-up abilities
Experience working in a remote environment with structured daily targets
Organized, process-driven, and detail-oriented approach
Familiarity with SaaS products and CRM systems (GHL experience is a plus)
Working knowledge of Google Suite (Docs, Sheets, Calendar)
Ability to multitask while maintaining quality
Customer-focused mindset with high emotional intelligence
Comfort operating in a fast-paced, data-driven environment
Reliable high-speed internet and a distraction-free workspace Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Retention Specialist 🕒 2 days ago Native Pest Management 51 - 200 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Retention Specialist handling customer complaints and avoiding service cancellations at Native Pest Management. Providing solutions and improving customer retention in a customer-focused role. 🇺🇸 United States – Remote 💵 $55k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist 🚫👨‍🎓 No degree required Retention Specialist 🕒 2 days ago Native Pest Management 51 - 200 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Retention Specialist managing customer complaints to avoid service cancellations at Native Pest Management. Seeking someone to enhance customer relationships in the pest control industry. 🇺🇸 United States – Remote 💵 $55k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist 🚫👨‍🎓 No degree required Retention Specialist 🕒 2 days ago Native Pest Management 51 - 200 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Retention Specialist responsible for handling customer complaints at Native Pest Management. Collaborating with teams to improve customer satisfaction and retention rates. 🇺🇸 United States – Remote 💵 $55k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist 🚫👨‍🎓 No degree required Retention Specialist 🕒 2 days ago Native Pest Management 51 - 200 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Retention Specialist at Native Pest Management handling customer complaints and improving retention rates. Collaborating with departments to enhance the customer experience in the pest control industry. 🇺🇸 United States – Remote 💵 $55k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist 🚫👨‍🎓 No degree required Retention Specialist 🕒 2 days ago Native Pest Management 51 - 200 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Retention Specialist within Native Pest Management handling customer complaints and improving retention rates in their pest control services. Seeking motivated candidates to enhance customer relationships. 🇺🇸 United States – Remote 💵 $55k - $72k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🔄 Customer Retention Specialist 🚫👨‍🎓 No degree required View More Customer Retention Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

CRM systemsGHL experienceGoogle Suitedata analysiscustomer retention strategiesobjection handlingconsultative guidanceperformance metrics trackingoutbound outreachcase outcome tracking

Soft Skills

communication skillsactive listeningorganizational skillsdetail-orientedcustomer-focused mindsetemotional intelligencemultitaskingprocess-drivenproblem-solvingadaptability