Director, Legal Operations
HighLevel
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $187,000 - $262,000 per year
Job Level
About the role
- Design and run a scalable Legal operating model
- Develop, own, and continuously refine the legal department's operational strategy
- Assist with organizational design and capacity planning across the Legal team
- Design processes that are frictionless by default
- Define and drive the legal department's AI and technology roadmap
- Partner with engineering to build bespoke solutions for legal analytics, contract intelligence, and operational reporting
- Develop dashboards and metrics for visibility into workload, cycle times, and team performance
- Build and maintain operational playbooks and SOPs
- Partner with the VP of Legal to own the executive reporting framework
- Monitor OKR progress and recommend course corrections
- Identify work that should transfer to other departments
- Lead change management efforts across Legal
- Serve as HighLevel's primary point of contact for third-party subpoenas
- Manage the end-to-end response process independently
- Own the administrative infrastructure for HighLevel's IP portfolio
- Serve as a core member of the Legal leadership team
- Mentor and develop team members
Requirements
- 12+ years in legal operations with a track record of building or scaling legal ops functions in high-growth environments
- Experience leading AI, automation, or data-driven transformation initiatives within a legal department
- Experience managing discovery processes, including third-party subpoenas, litigation holds, and production workflows
- Deep experience with legal technology platforms (CLM, e-billing, matter management, eDiscovery), including hands-on implementation
- Strong technical fluency: able to collaborate directly with engineers on tool development without an intermediary
- Experience owning or significantly contributing to legal department budgeting, forecasting, and outside counsel management
- Philosophy of building lean, frictionless processes, with examples of systems you've built that made teams faster
- Experience managing and developing a legal operations team
Benefits
- Equal Employment Opportunity Employer
- Opportunity for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal operationsAIautomationdata-driven transformationdiscovery processesthird-party subpoenaslitigation holdse-billingmatter managementeDiscovery
Soft Skills
organizational designcapacity planningchange managementmentoringteam developmentcollaborationleadershipstrategic thinkingprocess designcommunication